Configuration

Updated date: 22 January 2021
To start, it is important to understand that there are no perfect categories. The main objective of an adequate categorization system is to represent a clear comprehension of user reported problematic. This approach favours a better comprehension of the IT infrastructure use when the time comes to...
Updated date: 26 November 2020
Introduction Octopus can connect to a federated identity manager to ease access to the application in a hosted environment. Single sign-on can be used independently for the following components, depending on what your federation provider supports:
Updated date: 15 November 2018
The subject of a request is an important element, as it is often the basic information that is visible in a list. By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects: The alternate subject Uses...
Updated date: 30 June 2020
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Updated date: 4 August 2020
The "task" concept is applied in Octopus for service requests, changes and problems. Tasks are created to reflect the execution process ("workflow") of a service request, the steps for preparing and implementing a change and the tasks involved in analyzing a problem; in all cases, they can be...
Updated date: 17 December 2020
Service Asset and Configuration Management process is managed in Configurations module; it represents the heart of Octopus due to the relations that can be established between its components and all other modules. It is often referred as the CMDB. This article explains how to set up...
Updated date: 28 August 2018
On startup, Octopus comme pre-loaded with different templates. However, some settings are specific to your organization and need to be configured before you can use the system in an efficient way. To ease the transition, we invite you to consider, in order, the following advices.
Updated date: 11 July 2019
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
Updated date: 24 January 2020
Introduction By default Octopus comes with a variety of options configured to meet the needs of most environments. Many of these options can be modified directly in Octopus.
Updated date: 21 September 2020
In a company, it often happens that people from different departments have to work together to deliver a Service Request. Octopus enables End Users to receive Tasks and participate in the execution of a request. They are called "External Assignees". The delivery of the Service Request is more...

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