Configuration

Updated date: 10 April 2017
When creating a new Octopus database, it comes with pre-established configurations to facilitate the integration experience of a request management tool based on ITIL key concepts. This article describes the content of these configurations.
Updated date: 14 March 2019
In Octopus, parts are considered consumables or physical items that do not require management in Configurations module. 
Updated date: 18 June 2020
The event management module is used in Octopus to receive, categorize and take over events.
Updated date: 25 August 2020
Related Articles Custom Field Library User Management
Updated date: 10 April 2017
This article describe both sections of CI Costs tab : Purchase which contain fields related to the purchase of a CI; and Costs which shows the cost breakdown that is used in the total cost of ownership (TCO) calculation.
Updated date: 31 October 2018
Small videos on the Custom Field Library This page offers small capsules that illustrate the use of the Field Library in Octopus.
Updated date: 3 July 2020
It is possible to mark a request as confidential. It affects the Type of SR or the Incident template as follows : Octopus's automatic notifications are sent only to the requester, only the Requester can see the request on the Web Portal and external assignees...
Updated date: 16 January 2019
The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company.  Hence the multiteam...
Updated date: 9 June 2020
The possibility to have customized lists provides a huge flexibility, opens new horizons and allows to better exploit the numerous Octopus functionality. You will be able to: Add new lists / modify existing lists, allocate the lists in the desired module, customize the display by...
Updated date: 10 April 2017
Files attached to Octopus data ("Attached files" tab in Incidents/SR, Problems, CI, Users, etc.) are all saved on your network, and not on the Octopus.

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