It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module.
Effort management allows for easily calculating time spent on each request and activity. Used in either a manual or automated fashion, it is available in all types of requests: incidents, SR, problems, changes, tasks and events.
Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular or variable basis. They can be used to manage and plan preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering ...
Small videos on the Custom Field Library This page offers small capsules that illustrate the use of the Field Library in Octopus.
You can manage your procedures through CI type Procedure. This CI type is part of Octopus original installation, but the actual article suggests a more specific way to manage efficiently your procedure using the CMDB.
Managing the licence renewal in Octopus can be accomplished using service contracts. This way will allow you to receive advance notification prior to the renewal date.
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form. The forms created with Octopus can be customized in many ways: the objective is to gather the required information to...
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.