Intermediate Operation

Updated date: 15 July 2019
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 19 November 2014
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Updated date: 8 August 2019
Related Articles Change Management - ITIL Process
Updated date: 23 May 2017
When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...
Updated date: 9 October 2015
This article presents how the "Changes" module can be exploited to manage project without using a more elaborate tool such as Microsoft Project.
Updated date: 22 November 2018
The Value List in Octopus enables a centralized management of the data contained in several fields used in forms. This avoids repetitive data entry and identifies in which fields this data is used. The Combo box and Radio buttons fields are used to specify the value list to present...
Updated date: 13 August 2019
This article explains how to manage licenses in Octopus. A list on license control is already available through the Configurations module, but when you have more than one version of the same software, you must modify your configuration to correctly administer the number of installed...
Updated date: 13 November 2018
Related Articles Gestion des contrats de maintenances et de locations CI cost management
Updated date: 17 October 2018
It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module. 
Updated date: 4 April 2016
Effort management allows for easily calculating time spent on each request and activity.  Used in either a manual or automated fashion, it is available in all types of requests: incidents, SR, problems, changes, tasks and events.

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