Intermediate Operation

Updated date: 14 December 2021
During the configuration of the Web portal, some incident templates and SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 19 November 2014
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Updated date: 12 January 2021
Introduction With board you can organize and visualize Incidents, SRs or open cards in a Kanban style.  This method, which is very popular for its efficiency, helps to see the overall work to be done and how it is progressing.
Updated date: 10 January 2020
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Updated date: 23 May 2017
When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...
Updated date: 9 October 2015
This article presents how the "Changes" module can be exploited to manage project without using a more elaborate tool such as Microsoft Project.
Updated date: 16 January 2024
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Updated date: 7 January 2021
The Value List allows a better control of the information in certain fields. They are mainly used in the forms with Combo box or Radio button fields  and in CI attributes.  They can also be used in plug-ins or for custom development.
Updated date: 13 August 2019
This article explains how to manage licenses in Octopus. A list on license control is already available through the Configurations module, but when you have more than one version of the same software, you must modify your configuration to correctly administer the number of installed...
Updated date: 13 November 2018
Related Articles Gestion des contrats de maintenances et de locations CI cost management


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