When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...
This article presents how the "Changes" module can be exploited to manage project without using a more elaborate tool such as Microsoft Project.
The Value List allows a better control of the information in certain fields. They are mainly used in the forms with Combo box or Radio button fields and in CI attributes. They can also be used in plug-ins or for custom development.
This article explains how to manage licenses in Octopus. A list on license control is already available through the Configurations module, but when you have more than one version of the same software, you must modify your configuration to correctly administer the number of installed...
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It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module.
Effort management allows for easily calculating time spent on each request and activity. Used in either a manual or automated fashion, it is available in all types of requests: incidents, SR, problems, changes, tasks and events.
Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular or variable basis. They can be used to manage and plan preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering ...
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