Configuration
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Activities in Octopus
Introduction
The activity types are used to standardize the information entered into Octopus by the Octopus users.
ITIL recommends that an incident priority is derived from the Impact and the Urgency, based on the context of an organization. Octopus can derive automatically an incident priority by selecting the impact and urgency of a incident.
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Custom field library
Why this conversion is important for you
Octopus can send automated emails to keep the users, internal and external assignees, and more informed of different situations. Therefore it is important that the information communicated be pertinent. But as most companies have their own terms and procedures, we allow the configuration of most...
Octopus’ Automated Approvals Solution enables you to effectively implement the global execution process of a request when an approval is required.
This document will run you through the concepts that support this solution. It was developed in order to consider several approval modes that...
From Octopus interface, all incident templates and service request types are accessible. However, to put them available on the Web Portal, they must be designated visible to users.
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