Configuration
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The satisfaction survey is a good way to open communications with users and measures the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configurations.
The "Configurations" module of Octopus allows for complete management of equipment necessary for the delivery of services of an IT organization. It is more than an inventory; because in addition to contain physical elements, we can incorporate logic elements, establish relationships between them...
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You can use conditional expressions and variables in the email templates.
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How to convert the document tab of a CI to the new format?
From version 4.1.250 and on, the HTML editor for the document tab of a CI has been replaced.
Service requests (SR) are usually standard services offered to customers / users and are usually managed by the Service Desk. Unlike the incidents, which must be resolved as quickly as possible with minimal impact on business, SR have different execution timelines, can contain pre-defined steps (...
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