Web Portal
For several enterprises, offered services are destined not only to internal employees, but to external resources as well. Sometimes, a service center will need to provide support to users from multiple enterprises or to sites without any connections from one environment to another...
With Octopus, it is possible to use a Web Portal for your users and significantly reduce the number of calls to the Service Desk. This self-service Web Portal not only allows users to make their requests (incidents and service requests), but also keep track of these requests, add comments to the...
This simple Web application has been optimized to give workers easy and quick access to their requests.
The information provided by the user from the Octopus form is important, and we have developed conditions in forms and tasks to exploit it. These conditions make the form dynamic and allow us to ask the user questions based on the answers already obtained. In addition, conditions allow us to adapt...
If you use the Web Portal, you will sometimes have Users that cannot subcribe on their own to the Web Services or that cannot remember their password. You can create a Web Account and reset the password for the User directly in Octopus.
From the point where the advanced configuration of tasks is used in service requests, it will become mandatory that users submit their requests from the Web portal. Once this technique is used, requests created from an Octopus user, cannot generate the information required as it will...
There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.
During the configuration of the Web portal, some incident templates and SR types can be made visible so that users can generate their request using a web form. The forms created with Octopus can be customized in many ways: the objective is to gather the required information to...
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
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