This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
The advanced search can help find specific informations. The access to the advanced search is available from every module.
Each Octopus user can set their own notification preferences. It is possible to modify the notifications of another Octopus user provided that you have the rights to administer Octopus. This article includes each type of notification, its description and scope.
All types of request can be created in Octopus by an assignee (and those designated as visible for the self-service Web application may be submitted directly by the user).
In the past, the access level of an Octopus user was determined by the selection of permissions from a list of all the permissions available. The modification of the permissions had to be done manually for each Octopus user. From version 3.8 and beyond, we are introducing the notion of...
Octopus helps managing major incident as described is this article.
Creating ad-hoc reports with Octopus can be done in a few steps. You start by extracting the data you want in your report and then you select/customize a print format.