Octopus offers integrated reports and statistics. This Wiki article has been designed to help you find the information.
In order to assist with request management, Octopus can add reminders to incidents, service requests and tasks. The reminder will trigger a notification to the user that created it at the date and time programmed in the reminder. These reminders are visible from the Reminders module...
In Octopus the work done by Octopus users, approvers and external users is done within activities. This is an essential part of Octopus and this article describes how it works and the different modes of activities.
Related Articles User Training Incident Management - ITIL® Process
This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
The advanced search can help find specific informations. The access to the advanced search is available from every module.
Each Octopus user can set their own notification preferences. It is possible to modify the notifications of another Octopus user provided that you have the rights to administer Octopus. This article includes each type of notification, its description and scope.
All types of request can be created in Octopus by an assignee (and those designated as visible for the self-service Web application may be submitted directly by the user).