Winter 2023-2024 Newsletter



Unwrapping the magic of 2023!

Blanketed in the warmth of holiday joy, we reflect on our shared journey with enduring gratitude, extending our best holiday wishes.

In 2023, we didn't just create digital transformation solutions; we crafted experiences. Moments of awe, countless collaborative projects and your invaluable trust and collaboration fueled our innovation, supporting over 300 organizations.

We thank you!

A DAZZM Year in Review :

  • Octopus-ITSM became DAZZM
  • Launched the first no-code platform in Quebec
  • DAZZM subsidiary opens in France
  • Launched a new biomedical engineering solution
  • DAZZM Santé earns industry acclaim, playing pivotal role in prize awarded to CISSS de L'Abitibi-Témiscamingue
  • 200 participants attend our two customer conferences
  • Crafted meaningful connections at 9 conferences 

As we stand on the cusp of 2024, we are brimming with excitement for what's ahead.

From all of us at DAZZM, we wish you a joyful holiday season. Happy Holidays!


Continuous improvement


Custom Fields | Available for several types of data

Le concept des champs personnalisés est à présent disponible pour les types de données suivants :

  • Incident / SR
  • User
  • Service contract
  • Lease contract
  • Part
  • Contact (supplier)
  • Supplier
  • Event
  • Problem

You can add custom fields for these data types and view them from the Additional Information tab specific to each entry.


General | Mark a request as read or unread

Here's a simple way to mark your queries as unread for future reference.


General | Quick Call Option Added to Service Request

Processing some types of Service Request can be accelerated with the Quick Call option.


DataImporter | Site import support

You can now manage your sites with DataImporter.

For more information, see the DataImporter - Import Sites article.


To learn details of all the new features since the last newsletter and more, please visit the Release Notes page.


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