In most organizations, certain equipement or rooms of different types are available to users, but the management of these elements can be complexe. Octopus allows to manage reservation with only a few simple configuraiton steps.
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Octopus allows you to add commands to the actions area or to the Tools menu to invoke external programs. External commands can be applied with any record types in Octopus: CIs, Users, Incidents, SRs, etc.
The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company. Hence the multiteam...
Normally, after Incidents/SR module is operational, the following module to be implemented is Problems. This article addresses the application of the Problem Management process in Octopus.
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Octopus’ Automated Approvals Solution enables you to effectively implement the global execution process of a request when an approval is required. This document will run you through the concepts that support this solution. It was developed in order to consider several approval modes that...
This article details several ways to install Octopus : standard, portable, multiple instances, silent, automated, network or terminal.
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The subject of a request is an important element, as it is often the basic information that is visible in a list. By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects: The alternate subject Uses...