Advanced Operation

Updated date: 31 July 2015
Normally, after Incidents/SR module is operational, the following module to be implemented is Problems. This article addresses the application of the Problem Management process in Octopus.
Updated date: 16 August 2019
Related Articles MailIntegration - Create Incidents or Events from Emails
Updated date: 12 August 2019
Octopus’ Automated Approvals Solution enables you to effectively implement the global execution process of a request when an approval is required.  This document will run you through the concepts that support this solution. It was developed in order to consider several approval modes that...
Updated date: 14 April 2015
This article details several ways to install Octopus : standard, portable, multiple instances, silent, automated, network or terminal.
Updated date: 8 August 2019
Related Article Basic Configuration - Incident
Updated date: 15 November 2018
The subject of a request is an important element, as it is often the basic information that is visible in a list. By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects: The alternate subject Uses...
Updated date: 14 November 2016
L'information fournie par l'utilisateur à partir du formulaire Octopus est importante et nous avons développé les conditions dans les formulaires et les tâches pour l'exploiter. Ce sont les conditions qui rendent le formulaire dynamique et nous permettent de...
Updated date: 6 February 2019
In most organizations, certain equipement or rooms of different types are available to users, but the management of these elements can be complexe. Octopus allows to manage reservation with only a few simple configuraiton steps.
Updated date: 25 July 2017
Related Articles Introduction The advanced option Configure fields... allows making almost all fields either mandatory or read only.
Updated date: 19 November 2014
Octopus allows you to add commands to the actions area or to the Tools menu to invoke external programs.  External commands can be applied with any record types in Octopus: CIs, Users, Incidents, SRs, etc.

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