Configuration

Updated date: 28 February 2020
You can use conditional expressions and variables in the email templates.
Updated date: 13 November 2018
Related Articles Gestion des contrats de maintenances et de locations CI cost management
Updated date: 10 April 2017
Service requests (SR) are usually standard services offered to customers / users and are usually managed by the Service Desk. Unlike the incidents, which must be resolved as quickly as possible with minimal impact on business, SR have different execution timelines, can contain pre-defined steps (...
Updated date: 10 April 2017
How to convert the document tab of a CI to the new format? From version 4.1.250 and on, the HTML editor for the document tab of a CI has been replaced. 
Updated date: 22 June 2020
By default, Octopus is installed in the following folder:
Updated date: 10 April 2017
This article explains the possible parameters allowing you to launch a web pages for the Web Portal with predefined options. Controlling the options this way can be useful if you have an intranet and you want to offer links to direct pages on the Web Portal.
Updated date: 9 June 2020
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Updated date: 20 February 2018
The Octopus Web Portail is a very important element that allows users to open their requests on their own. To make it more user friendly, it is possible for users to launch the Octoups Web Portal without having to enter their username and password. 
Updated date: 31 October 2018
Site management now being more complete, this article will help users better define roles of each columns related to sites and subsites.
Updated date: 10 April 2017
A regular expression is a string of characters used to describe a set of possible character strings according to a specific syntax.      Regular expressions are used within Octopus to control the manipulation of text. 

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