Configuration

Updated date: 10 April 2017
When creating a new Octopus database, it comes with pre-established configurations to facilitate the integration experience of a request management tool based on ITIL key concepts. This article describes the content of these configurations.
Updated date: 31 October 2018
Site management now being more complete, this article will help users better define roles of each columns related to sites and subsites.
Updated date: 10 April 2017
The event management module is used in Octopus to receive, categorize and take over events.
Updated date: 10 April 2017
This article describe both sections of CI Costs tab : Purchase which contain fields related to the purchase of a CI; and Costs which shows the cost breakdown that is used in the total cost of ownership (TCO) calculation.
Updated date: 25 July 2019
It is possible to mark a request as confidential. It affects the Type of SR or the Incident template as follows : Octopus's automatic notifications are sent only to the requester, only the Requester can see the request on the Web Portal and external assignees...
Updated date: 2 August 2019
Related Articles Conversion to custom fields - starting with 4.2.270
Updated date: 10 April 2017
The possibility to have customized lists provides a huge flexibility, opens new horizons and allows to better exploit the numerous Octopus functionality. You will be able to: Add new lists / modify existing lists, allocate the lists in the desired module, customize the display by...
Updated date: 15 July 2019
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 10 April 2017
Files attached to Octopus data ("Attached files" tab in Incidents/SR, Problems, CI, Users, etc.) are all saved on your network, and not on the Octopus.
Updated date: 10 April 2017
To start, it is important to understand that there are no perfect categories. The main objective of an adequate categorization system is to represent a clear comprehension of user reported problematic. This approach favours a better comprehension of the IT infrastructure use when the time comes to...

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