Configuration

Updated date: 14 March 2019
In Octopus, parts are considered consumables or physical items that do not require management in Configurations module. 
Updated date: 8 November 2018
Octopus can connect to your centralized authentication system (Single Sign-On) to facilitate the access to the application. (Note that this authentication is only available to the hosted customers) Unique authentication can be used independently for the following components:
Updated date: 28 August 2018
On startup, Octopus comme pre-loaded with different templates. However, some settings are specific to your organization and need to be configured before you can use the system in an efficient way. To ease the transition, we invite you to consider, in order, the following advices.
Updated date: 11 July 2019
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
Updated date: 31 October 2018
Small videos on the Custom Field Library This page offers small capsules that illustrate the use of the Field Library in Octopus.
Updated date: 10 April 2017
In a company, it often happens that people from different departments have to work together to deliver a Service Request. Octopus enables End Users to receive Tasks and participate in the execution of a request. They are called "External Assignees". The delivery of the Service Request is more...
Updated date: 16 January 2019
The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company.  Hence the multiteam...
Updated date: 17 October 2018
It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module. 
Updated date: 12 July 2017
ITIL recommends that an incident priority is derived from the Impact and the Urgency, based on the context of an organization. Octopus can derive automatically an incident priority by selecting the impact and urgency of a incident.
Updated date: 10 April 2017
Octopus can send automated emails to keep the users, internal and external assignees, and more informed of different situations. Therefore it is important that the information communicated be pertinent. But as most companies have their own terms and procedures we allow the configuration of most...

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