Configuration
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.
The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company.
Hence the multiteam...
It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module.
ITIL recommends that an incident priority is derived from the Impact and the Urgency, based on the context of an organization. Octopus can derive automatically an incident priority by selecting the impact and urgency of a incident.
Octopus can send automated emails to keep the users, internal and external assignees, and more informed of different situations. Therefore it is important that the information communicated be pertinent. But as most companies have their own terms and procedures we allow the configuration of most...
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Custom field library
Why this conversion is important for you
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