Configuration

Updated date: 10 April 2017
From Octopus interface, all incident templates and service request types are accessible. However, to put them available on the Web Portal, they must be designated visible to users. 
Updated date: 8 May 2017
It is possible to restrict access to your Web portal to a range of IP addresses. Only people using the IP address included in the range will be able to access the Web Portal, and people outside the range would be access denied. 
Updated date: 22 November 2019
Introduction By default Octopus comes with a variety of options configured to meet the needs of most environments. Many of these options can be modified directly in Octopus.
Updated date: 20 February 2018
There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.
Updated date: 23 May 2017
When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...
Updated date: 22 January 2018
The satisfaction survey is a good way to open communications with users and measure the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configuration.
Updated date: 10 April 2017
The "Configurations" module of Octopus allows for complete management of equipment necessary for the delivery of services of an IT organization. It is more than an inventory; because in addition to contain physical elements, we can incorporate logic elements, establish relationships between them...
Updated date: 10 April 2017
You can use conditional expressions and variables in the email templates.
Updated date: 31 October 2018
Related Articles Custom field library Why this conversion is important for you
Updated date: 10 April 2017
Service requests (SR) are usually standard services offered to customers / users and are usually managed by the Service Desk. Unlike the incidents, which must be resolved as quickly as possible with minimal impact on business, SR have different execution timelines, can contain pre-defined steps (...

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