More targets areas have been defined to extend the possibilities for Advanced Research.
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser. To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs". To detect other software, you need to:
Since the Spring 2011 (3.2) version, the default installation location of Octopus is in the following directory:
To configure the required fields: Go to Tools > Options. Find the section in Options named Required field management.
Changes have been made to a field in a form, but there is no entry for this change in the request history. There is an option that, when unchecked, will not add changes to a field in the history.
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.