General What are the features of Octopus? What are the key concepts?
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs". To detect other software, you need to:
By default, Octopus is installed in the following folder:
The Warranty Type field that is found in the Cost tab of a CI can only be updated with a CI import. Please note - If you add a new type of warranty, it will be visible to all Octopus teams.
To configure the required fields: Go to Tools > Options. Find the section in Options named Required field management.
Changes have been made to a field in a form, but there is no entry for this change in the request history. There is an option that, when unchecked, will not add changes to a field in the history.
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.