FAQ

Updated date: 15 January 2018
More targets areas have been defined to extend the possibilities for Advanced Research.
Updated date: 9 March 2018
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser. To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.
Updated date: 22 August 2017
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs".  To detect other software, you need to:
Updated date: 10 April 2017
Since the Spring 2011 (3.2) version, the default installation location of Octopus is in the following directory:
Updated date: 22 August 2017
In Octopus you can assign multiple requests at once:   
Updated date: 5 February 2018
To configure the required fields: Go to Tools > Options. Find the section in Options named Required field management.
Updated date: 30 June 2015
 
Updated date: 20 August 2018
Changes have been made to a field in a form, but there is no entry for this change in the request history. There is an option that, when unchecked, will not add changes to a field in the history.
Updated date: 13 April 2016
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
Updated date: 22 August 2017
There are two ways to look at closed requests in Octopus:

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