Updated date: 29 December 2021
General What are the features of Octopus? What are the key concepts?
Updated date: 22 December 2021
When you export a list of data into Excel and that list contains the column Total work, you have to modify the formatting of the cell to be able to perform calculations.
Updated date: 21 December 2021
Screen resolution and font size - Windows client display For an optimal display, Octopus needs a minimum resolution of 864 pixels in height to correctly display the different windows of the application. The width does not matter.  
Updated date: 6 December 2018
In Octopus 5 the global search is based on the same criteria as the search in the Octopus Windows version. But the research is done on several modules at once. The following table shows where the search is made based on the module.
Updated date: 29 January 2021
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
Updated date: 29 November 2019
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Updated date: 2 June 2020
Here is the list of shortcuts available in Octopus and Octopus 5. 
Updated date: 3 July 2020
Octopus, through MailIntegration, recognizes a request from the request number contained in the subject of the email. Example: [Confirmation] 2358 - Problem with my workstation
Updated date: 30 April 2020
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc. Some information is there by default, but other variables can be added, removed or reordered. 
Updated date: 22 August 2017
The reason is probably that the software isn't managed.  The reason is probably that the software isn't managed. 


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