FAQ
General
What are the features of Octopus?
What are the key concepts?
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com)
you must ensure that your email server allows "email relaying" for emails sent from IP address below:
Why has the Incident/SR due date been changed automatically ?
The due date is calculated based on the configured SLA (Tools / Options menu), however this date can be recalculated automatically according to certain actions/changes:
More targets areas have been defined to extend the possibilities for Advanced Research.
Related Articles
User Management
Introduction
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser.
To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs".
To detect other software, you need to:
By default, Octopus is installed in the following folder:
Screen resolution and font size - Windows client display
For an optimal display, Octopus needs a minimum resolution of 864 pixels in height to correctly display the different windows of the application. The width does not matter.
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