FAQ
General
What are the features of Octopus?
What are the key concepts?
To configure the required fields:
Go to Tools > Options.
Find the section in Options named Required field management.
Changes have been made to a field in a form, but there is no entry for this change in the request history.
There is an option that, when unchecked, will not add changes to a field in the history.
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Difference between suspending or Marking a request as Pending?
A request is suspended if the reason that work cannot proceed depends on the user.
Why do two requests of the same type have different forms?
In Octopus forms are an important tool for incident management and service requests delivery. But for all kinds of reasons, like process changes or continuous improvement, the forms change regularly.
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