FAQ
General
What are the features of Octopus?
What are the key concepts?
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Difference between suspending or Marking a request as Pending?
A request is suspended if the reason that work cannot proceed depends on the user.
Why do two requests of the same type have different forms?
In Octopus forms are an important tool for incident management and service requests delivery. But for all kinds of reasons, like process changes or continuous improvement, the forms change regularly.
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments.
The Web Portal and WebTech are adapted in order to make them work on tablets and smart phones. See the wiki article
A native version for smart phones is in progress.
The partial or complete contents of a result list can be exported in Excel format.
When a new activity, like an email communication for example, is added to an Incident or SR, it will appear in bold in the lists of the Assignee or someone in the Follow-up by field.
Go to Tools > Reference data management.
Open the General > Teams nodes.
Select the required team and lookup the number in the Team # field.
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