General What are the features of Octopus? What are the key concepts?
The file directory must be configured for each team from Menu, Tools, Network directory containing the attached files:
By default, the transfer of requests between teams is activated in Octopus, but in certain contexts, this option can be inconvenient.
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user.
Here are the rules that apply as there are several specifics for determining the assignment group.
Why do two requests of the same type have different forms? In Octopus forms are an important tool for incident management and service requests delivery. But for all kinds of reasons, like process changes or continuous improvement, the forms change regularly.
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments.