FAQ
General
What are the features of Octopus?
What are the key concepts?
To configure the required fields:
Go to Tools > Options.
Find the section in Options named Required field management.
Changes have been made to a field in a form, but there is no entry for this change in the request history.
There is an option that, when unchecked, will not add changes to a field in the history.
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
By default, the transfer of requests between teams is activated in Octopus, but in certain contexts, this option can be inconvenient.
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Difference between suspending or Marking a request as Pending?
A request is suspended if the reason that work cannot proceed depends on the user.
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