General

• What are the features of Octopus?
• What are the key concepts?
• What are the keyboard shortcuts?
• What's the difference between suspending an incident and putting an incident on hold?
• How to deactivate a user?
• How to obtain an Octopus error log?
• How can I see me Closed requests?
• Octopus version mobile (IPhone/Android/BlackBerry)
• Why are they requests reassigned to the Service Desk after their resolution?
• Specific cases of requests restricted by site
• How to assign in a batch?
• Additional information in the selection of a user
• How to copy the address of an Octopus reference page into a browser?
• You cannot find the changes to a field in the request history
• How to Modify the Warranty Type Field?
• Incident & SR - What Does an Item in Bold in a List Mean?
• Task - What the actual start and end date mean?
• Why Octopus creates a request when it receives an absence notice?
• How themes can change the look in Octopus?
• Why is a Resolved Request Assigned to the Follow-up User ?
• SMS (text message) notifications
• Time sheet (report) of other assignees
• Refresh rate of the current list
• SLA Calculation

Web Portal

• Why can't I see the cancelled request from the Web Portal?

• What is a Confidential Request?

Web Forms

• Web Forms - Why do two requests of the same type have different forms?

Configuration and Technical

• How to solve a proxy problem with Octopus server?
• How to configure the Email relaying with Octopus?
• How to install more than one Octopus client on the same machine?
• How to create an Octopus account (Octopus users)?
• How to configure required fields?
• How to configure e-mail links to open in Notes instead of Outlook?
• How to find the team number?
• Who made changes to the configuration?
• Group Assignation
• Screen resolution and font size (Octopus Windows client)

Importing

• How to import data into Octopus?

Excel

• How to export data to Excel?
• How to create sums in the field "Total work" once in Excel?

Software and WMI

• In my list of software installed on my workstation, I don't see certain software, why?
• How to detect software that is not contained in "Add or Remove Programs"?
• Troubleshooting WMI problems 

• How to configure Windows Firewall to allow WMI connections?

  • Consult the article on the Microsoft Web site.