FAQ

Updated date: 9 March 2018
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser. To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.
Updated date: 22 August 2017
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs".  To detect other software, you need to:
Updated date: 21 December 2021
Screen resolution and font size - Windows client display For an optimal display, Octopus needs a minimum resolution of 864 pixels in height to correctly display the different windows of the application. The width does not matter.  
Updated date: 22 June 2020
By default, Octopus is installed in the following folder:
Updated date: 13 March 2020
The Warranty Type field that is found in the Cost tab of a CI can only be updated with a CI import.  Please note - If you add a new type of warranty, it will be visible to all Octopus teams.
Updated date: 22 August 2017
In Octopus you can assign multiple requests at once:   
Updated date: 5 February 2018
To configure the required fields: Go to Tools > Options. Find the section in Options named Required field management.
Updated date: 14 December 2022
The current list is automatically refreshed when:  
Updated date: 18 July 2022
The start date and end date can be entered manually within a task. However, the actual start date is the date the task is activated and the actual end date is the date the task is completed.
Updated date: 30 June 2015
 

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