FAQ

Updated date: 19 July 2022
Introduction To facilitate the use of Octopus, you can zoom in different places: 
Updated date: 12 November 2018
Why do two requests of the same type have different forms? In Octopus forms are an important tool for incident management  and service requests delivery. But for all kinds of reasons, like process changes or continuous improvement, the forms change regularly.
Updated date: 22 June 2020
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments. 
Updated date: 22 August 2017
The Web Portal and WebTech are adapted in order to make them work on tablets and smart phones. See the wiki article A native version for smart phones is in progress.
Updated date: 4 May 2022
To view the timesheet of another assignee, you must go to : Menu: File, Reports and Statistics, and then choose: Activity Timesheet.
Updated date: 8 February 2023
These rules in place only concern Incident and SR. Tasks and their activies are not considered to mark request unread (in bold). When a new activity, like an email communication for example, is added to an Incident or SR, it will appear in bold.  
Updated date: 9 September 2021
The partial or complete contents of a result list can be exported in Excel format.
Updated date: 5 February 2018
Go to Tools > Reference data management. Open the General > Teams nodes. Select the required team and lookup the number in the Team # field.
Updated date: 22 December 2021
When you export a list of data into Excel and that list contains the column Total work, you have to modify the formatting of the cell to be able to perform calculations.
Updated date: 3 August 2023
To search for incidents/SRs that have been reopened Here's an example of the advanced search criteria:  

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