Initial Operation
This article describes the User Management Module, the information that you need to configure for a basic use of Octopus, as well as the configuration for a more complete use of Octopus.
Octopus offers integrated reports and statistics. This Wiki article has been designed to help you find the information.
In order to assist with request management, Octopus can add reminders to incidents, service requests and tasks. The reminder will trigger a notification to the user that created it at the date and time programmed in the reminder. These reminders are visible from the Reminders module...
In Octopus the work done by Octopus users, approvers and external users is done within activities.
This is an essential part of Octopus and this article describes how it works and the different modes of activities.
Related Articles
User Training
Incident Management - ITIL® Process
This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
Pages
