Initial Operation
This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
The advanced search can help find specific informations. The access to the advanced search is available from every module.
Each Octopus user can set their own notification preferences.
It is possible to modify the notifications of another Octopus user provided that you have the rights to administer Octopus.
This article includes each type of notification, its description and scope.
In Octopus there are several places where you can edit text. The most used place is in the activities of various types of requests, such as incidents and service requests.
This article explains how to use the tool.
All types of request can be created in Octopus by an assignee (and those designated as visible for the self-service Web application may be submitted directly by the user).
The notion of roles that will facilitate and improve the access management of Octopus and ensure the security level. Each role contains its own permissions and the Octopus users have one or more roles that automatically inherit the sum of the permissions from each role.
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