Advanced Operation https://wiki.octopus-itsm.com/en/taxonomy/term/65/all en Reservation Management - Plug-in for equipment reservation https://wiki.octopus-itsm.com/en/articles/reservation-management-plug-equipment-reservation <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <ul><li> <h1>Related Articles</h1> </li> <li><a href="https://wiki.octopus-itsm.com/sites/all/files/Gestion des reservations plugin/Tableau%20comparatif-EN.pdf"><b>Two solutions are available - see comparison table</b></a></li> <li><strong><a href="http://wiki.octopus-itsm.com/fr/articles/webinaires">Webinaire - Gestion des réservations (10 février 2021)</a> </strong>(French version only)</li> <li></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 15 Feb 2024 14:19:41 +0000 crheault 1183 at https://wiki.octopus-itsm.com How to Use Field Configuration https://wiki.octopus-itsm.com/en/articles/how-use-field-configuration <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1 class="rteindent1">Related Articles</h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/custom-field-library"><strong>Custom Field Library</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/user-management"><strong>User Management</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/lease-and-service-contracts-management"><strong>Lease and service contracts management</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/advanced-search-0"><strong>Advanced Search</strong></a></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 11 Aug 2020 12:41:47 +0000 Nasselin 1079 at https://wiki.octopus-itsm.com Incident Templates and SR Types - Available Options for Requester/Users https://wiki.octopus-itsm.com/en/articles/incident-templates-and-sr-types-available-options-requesterusers <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Article</h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/basic-configuration-incident"><strong>Basic Configuration - Incident</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/basic-configuration-service-requests"><strong>Basic Configuration - Service Requests</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/create-customized-forms-octopus"><strong>Create customized forms in Octopus</strong></a></li> </ul><h1>Introduction</h1> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 07 Aug 2019 12:10:40 +0000 Nasselin 1021 at https://wiki.octopus-itsm.com Automated SR creation from an email https://wiki.octopus-itsm.com/en/articles/automated-sr-creation-email <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <ul><li><strong><a href="https://docs.octopus-itsm.com/en/articles/mailintegration-create-incidents-or-events-emails">MailIntegration - Create Incidents or Events from Emails</a></strong></li> <li><strong><a href="https://docs.octopus-itsm.com/en/articles/mailintegration-testing-pop3-connection">MailIntegration - Testing the POP3 connection</a></strong></li> <li><strong><a href="https://docs.octopus-itsm.com/en/articles/creation-service-request">Creation of a service request</a></strong></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 13 Mar 2018 15:46:27 +0000 Nasselin 941 at https://wiki.octopus-itsm.com Multiteam collaboration - Reference document https://wiki.octopus-itsm.com/en/articles/multiteam-collaboration-reference-document <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company.&nbsp;</p> <p>Hence the multiteam allows to create only one request and include in its workflow all the tasks related to the different teams involved in the completion of the request.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 10 Apr 2017 12:29:47 +0000 Nasselin 885 at https://wiki.octopus-itsm.com Configuration of conditions in forms and tasks https://wiki.octopus-itsm.com/en/articles/configuration-conditions-forms-and-tasks <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>The information provided by the user from the Octopus form is important, and we have developed conditions in forms and tasks to exploit it. These conditions make the form dynamic and allow us to ask the user questions based on the answers already obtained. In addition, conditions allow us to adapt the query workflow by selecting the tasks that need to be generated.</p> <p>Conditions apply to two types of action:&nbsp;</p> <ul> <li>Displaying a field in a form.</li> <li>Generating a service request task.</li> </ul> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 29 Feb 2016 13:30:40 +0000 Nasselin 837 at https://wiki.octopus-itsm.com Code snippets to use in fields configuration https://wiki.octopus-itsm.com/en/DynamicCodeSnippets <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <h1>Introduction</h1> <p>The advanced option <strong>Configure fields...</strong> allows making almost all fields either mandatory or read only.</p> <p>By using this option, you take control of elements that could impact Octopus normal behaviour. It is very important to use this option with care and and test your settings in an environment that is not your main one.</p> <p>This artice contains code examples that you can use in the code editor to configure required fields.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Sun, 07 Feb 2016 18:21:59 +0000 octopus-Sandra 877 at https://wiki.octopus-itsm.com Octopus Installation https://wiki.octopus-itsm.com/en/articles/octopus-installation <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>This article details several ways to install Octopus : standard, portable, multiple instances, silent, automated, network or terminal.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 02 Apr 2015 03:43:35 +0000 pnarbonne 778 at https://wiki.octopus-itsm.com Problem Management - Octopus Module https://wiki.octopus-itsm.com/en/articles/problem-management-octopus-module <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Normally, after <strong>Incidents/SR</strong> module is operational, the following module to be implemented is <strong>Problems</strong>. This article addresses the application of the Problem Management process in Octopus.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 12 Jan 2015 19:09:35 +0000 cdutremble 766 at https://wiki.octopus-itsm.com External Commands https://wiki.octopus-itsm.com/en/articles/external-commands <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Octopus allows you to add commands&nbsp;to the actions area or to&nbsp;the Tools menu to invoke external programs. &nbsp;External commands can be applied with any&nbsp;record types&nbsp;in Octopus: CIs, Users, Incidents, SRs, etc.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 19 Nov 2014 15:27:43 +0000 octopus-Sandra 737 at https://wiki.octopus-itsm.com Reservation Management https://wiki.octopus-itsm.com/en/articles/reservation-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>In most organizations, certain equipement or rooms of different types are available to users, but the management of these elements can be complexe. Octopus allows to manage&nbsp;reservation with only a few simple configuraiton steps.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 30 Oct 2014 11:36:23 +0000 Nasselin 727 at https://wiki.octopus-itsm.com Alternate Subject and Subject Destination https://wiki.octopus-itsm.com/en/articles/alternate-subject-and-subject-destination <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>The subject of a request is an important element, as it is often the basic information that is visible&nbsp;in a list.</p> <p>By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects:</p> <ul> <li>The alternate subject <ul> <li>Uses variables to create the request subject.&nbsp;</li> </ul> </li> <li>The destination option of a text field <ul> <li>Uses the value of a form field in&nbsp;the request subject.</li> </ul> </li> </ul> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 12 Jul 2013 21:06:48 +0000 Nlachapelle 583 at https://wiki.octopus-itsm.com Automated Approvals - Reference Document https://wiki.octopus-itsm.com/en/articles/automated-approvals-reference-document <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Octopus’ Automated Approvals Solution enables you to effectively implement the global execution process of a request when an approval is required.&nbsp;<br /> <br /> This document will run you through the concepts that support this solution. It was developed in order to consider several approval modes that fulfill the organizational approval process and automate it through the Octopus request types, in this case service request, problem or change.&nbsp;<br /> <br /> We have written this document to introduce the approval concepts for service requests (SR), because of the constant challenge that they represent for the IT organizations. Approvals are also available in the Problem and Change modules, but they may work differently in these contexts.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 17 Feb 2012 22:46:30 +0000 Nlachapelle 571 at https://wiki.octopus-itsm.com