Intermediate Operation https://wiki.octopus-itsm.com/en/taxonomy/term/67/all en Calendar https://wiki.octopus-itsm.com/en/articles/calendar <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related articles</h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/notifications"><b>Notifications</b></a><br /><br />  </li> </ul><p><span style="color: rgb(61, 60, 60); font-family: Bitter, serif; font-size: 24px; line-height: 1.2em;">Introduction</span></p> <p>The calendar allows you to schedule appointments with service providers.  It allows you to view scheduled and upcoming appointments.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 05 Jan 2024 20:15:12 +0000 crheault 1175 at https://wiki.octopus-itsm.com Octopus Board Management https://wiki.octopus-itsm.com/en/articles/octopus-board-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Introduction</h1> <p>With board you can organize and visualize Incidents, SRs or open cards in a Kanban style. </p> <p>This method, which is very popular for its efficiency, helps to see the overall work to be done and how it is progressing.</p> <p>Octopus has had a makeover with the arrival of themes available with the version 6.</p> <p>The appearance of the boards differs a little between versions 4 and 6 of Octopus.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 11 Aug 2020 12:47:15 +0000 Nasselin 1080 at https://wiki.octopus-itsm.com Custom Field Library - Explainer Videos https://wiki.octopus-itsm.com/en/articles/custom-field-library-explainer-videos <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Small videos on the Custom Field Library</h1> <p>This page offers small capsules that illustrate the use of the Field Library in Octopus.</p> <p>To see the solution in detail, read the <a href="https://wiki.octopus-itsm.com/en/articles/custom-field-library"><strong>Custom Field Library</strong></a> article.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 04 Jul 2018 15:43:25 +0000 Nasselin 965 at https://wiki.octopus-itsm.com Custom Field Library https://wiki.octopus-itsm.com/en/articles/custom-field-library <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/conversion-custom-fields-starting-42270"><strong>Conversion to custom fields - starting with 4.2.270</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/custom-field-library-explainer-video"><strong>Custom Field Library - <span style="color:#800000;">Explainer Video</span></strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/create-customized-forms-octopus"><strong>Create customized forms in Octopus</strong></a></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 07 May 2018 11:15:47 +0000 Nasselin 957 at https://wiki.octopus-itsm.com Configurations Module | Cost management https://wiki.octopus-itsm.com/en/articles/configurations-module-cost-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <p><strong><a href="https://wiki.octopus-itsm.com/fr/node/954">Gestion des contrats de maintenances et de locations</a></strong></p> <p><strong><a href="https://wiki.octopus-itsm.com/en/articles/ci-cost-management">CI cost management</a></strong></p> <h1>Introduction</h1> <p>Cost management is an important concept in Octopus as it helps decision-making in relations to operation and maintenance costs.</p> <p>This wiki explains the concept of costs in Octopus and how to use the various information related to costs.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 19 Apr 2018 13:00:28 +0000 emak 955 at https://wiki.octopus-itsm.com Initial response targets https://wiki.octopus-itsm.com/en/articles/initial-response-targets <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the service can offer.&nbsp;</p> <p>The basic Octopus configuration already includes the required options to set up resolution service targets for incidents and service requests, but it is possible to add the initial response targets on requests as well. This is beneficial, because if the response to the requests is reasonable, a greater number of them will be resolved within the time frame.&nbsp;</p> <p>The activation of the initial response targets is therefore an additional tool to help measure and improve services.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 01 May 2017 19:30:12 +0000 Nasselin 887 at https://wiki.octopus-itsm.com Create customized forms in Octopus https://wiki.octopus-itsm.com/en/articles/create-customized-forms-octopus <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>During the configuration of the Web portal, some incident templates and SR types can be made visible so that users can generate their request using a web form.&nbsp; &nbsp;The forms created with Octopus can be customized in many ways:&nbsp; the objective is to gather the required information to identify the nature of the incident or facilitate the execution of a service request by the various groups.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 14 Nov 2016 12:51:45 +0000 Nasselin 869 at https://wiki.octopus-itsm.com Custom notifications https://wiki.octopus-itsm.com/en/articles/custom-notifications <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related articles</h1> <ul><li><strong><a href="https://wiki.octopus-itsm.com/en/articles/notifications-type-definition">Notifications</a></strong></li> <li><strong><a href="https://wiki.octopus-itsm.com/en/articles/list-customization">List Customization</a></strong></li> <li><strong><a href="https://wiki.octopus-itsm.com/en/articles/advanced-search">Advanced Search</a></strong></li> </ul><h1>Introduction</h1> <p>Custom notifications allow you to subscribe to lists and receive notification when new items are added or when a value is modified in these lists.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 19 May 2016 15:05:05 +0000 Nasselin 847 at https://wiki.octopus-itsm.com Effort Management https://wiki.octopus-itsm.com/en/articles/effort-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Effort management allows for easily calculating time spent on each request and activity. &nbsp;Used in either a manual or automated fashion, it is available in all types of requests: incidents, SR, problems, changes, tasks and events.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 15 Feb 2016 01:04:52 +0000 Octopus 832 at https://wiki.octopus-itsm.com Value Lists https://wiki.octopus-itsm.com/en/articles/value-lists <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>The Value List allows a better control of the information in certain fields.&nbsp;They are mainly used in the forms with&nbsp;<strong>Combo box</strong>&nbsp;or&nbsp;<strong>Radio button</strong>&nbsp;fields&nbsp; and in CI attributes.&nbsp;</p> <p>They can also be used in&nbsp;plug-ins&nbsp;or for custom development.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 02 Oct 2015 15:27:36 +0000 dloranger 815 at https://wiki.octopus-itsm.com Deployment Calendar https://wiki.octopus-itsm.com/en/articles/deployment-calendar <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <ul><li><strong><a href="https://wiki.octopus-itsm.com/en/articles/change-management-itilr-process">Change Management - ITIL Process</a></strong></li> <li><strong><a href="https://wiki.octopus-itsm.com/en/articles/change-management-octopus-module">Change Management - Octopus Module</a> </strong></li> </ul><p><span style="color: rgb(61, 60, 60); font-family: Bitter, serif; font-size: 24px; line-height: 1.2em;">Introduction</span></p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 16 Jul 2015 15:45:04 +0000 pnarbonne 802 at https://wiki.octopus-itsm.com Request Relationships https://wiki.octopus-itsm.com/en/articles/request-relationships <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related articles</h1> <ul><li><strong><a href="https://wiki.octopus-itsm.com/en/articles/incident-creation">Incident Creation</a></strong></li> <li> <p><a href="https://wiki.octopus-itsm.com/en/articles/creation-service-request"><strong>Creation of a service request</strong></a></p> </li> <li> <p><a href="https://wiki.octopus-itsm.com/en/articles/role-management"><strong>Role Management</strong></a></p></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 11 Feb 2015 19:02:59 +0000 cdutremble 773 at https://wiki.octopus-itsm.com Licences purchases and renewal https://wiki.octopus-itsm.com/en/articles/licences-purchases-and-renewal <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Managing the licence renewal in Octopus can be accomplished using service contracts. This way will allow you to receive advance notification prior to the renewal date.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 04 Nov 2013 19:17:25 +0000 Nlachapelle 625 at https://wiki.octopus-itsm.com Planned Request Management https://wiki.octopus-itsm.com/en/articles/planned-request-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular or variable&nbsp;basis. They can be used to manage and plan preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering&nbsp;or other teams). The requests generated from a planned request are internal to the department and cannot be queried or viewed by the end users.&nbsp;<br /> <br /> <strong>Examples:</strong></p> <ul> <li>Checking on the backups (IT)</li> <li>Checking the heating system (Building facilities)</li> <li>Preventive maintenance of a defibrillator (Biomedical)</li> </ul> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 26 Jun 2013 15:49:35 +0000 pnarbonne 605 at https://wiki.octopus-itsm.com Change Management - Octopus Module https://wiki.octopus-itsm.com/en/articles/change-management-octopus-module <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus&nbsp;Changes&nbsp;module. This article describes the functional use of the module.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 23 Apr 2013 23:52:53 +0000 Nlachapelle 719 at https://wiki.octopus-itsm.com