ITIL®

Updated date: 30 January 2015
  Incident - Diagram of status Wiki article illustrating the different status of an incident: New, Assigned, In Process, Pending, Suspended, Resolved and Closed.
Updated date: 7 October 2014
Many IT organizations want to become more efficient to improve the IT service to users. The operation mode of IT teams is revised, procedures and roles change, methods are challenged and ... resistance to change is encountered. 
Updated date: 2 July 2015
This article presents few key concepts of Change Management process according to the ITIL® framework; the process described below has been simplified for a better understanding and easier implementation. 

Pages

Subscribe to ITIL®