The Configurations module, also known as CMDB, constitutes the core of Octopus, in the sense that the CIs can be linked to all other modules. We identify the CI impacted in an incident, the CI related to an event, we link CIs to a service request, a problem or a change, covered CIs are included in service contracts or lease contracts, we can identify the users use a CI, we organize the maintenance of the CIs in planned requests, in short.... they are everywhere. That's the reason why they contribute actively to evaluate situations, impacts and to identify strengths and weakness in the infrastructure.
Updated on 11 March 2020
There are different ways to communicate in Octopus. We have consolidated them in this article.
Updated on 22 August 2017
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user. [...]