This version does not contain any new visible features.

We are pleased to announce the addition of support for multiple follow-ups in a request.

But that's not all. You'll now be able to add group follow-ups to your requests..

This feature is now available for Incident and SR request types. We will continue to develop it to make it available for other request types such as Problem, Change, Event and Task

We invite you to browse through this new article to discover all the details linked to the configuration and use of multiple follow-ups: Follow-up by one or more users/groups

The Select the template action is now available on incidents at all times. Previously, it was not possible to modify an incident's template.

This constraint has been removed, allowing you to re-evaluate the categorization of your incidents.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

When a team is deactivated, all Octopus user roles for that team are removed.

This is to make it easier to change the license type of these users following team deactivation.

This operation doesn't affect other active teams.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

A non-delivery report (NDR) or “bounce message” is a report generated by the mail server to inform the sender that the email has not been delivered.

There are many reasons why a sender might receive an NDR, but it's usually an SMTP reject code or a delay in the delivery of an email.

MailIntegration will process these NDR messages by generating an event which will contain an activity detailing the unsupported email address requiring intervention. (ex: deactivation of a user account)

The undelivered message will be attached to the activity for future reference and will be removed from the mailbox.

This information will only be communicated to you if you subscribe to the New event event via Notification Preferences.

(*) Notice to Octopus administrators: Event notifications are sent to members of the default group, usually the Service Desk. Be sure to check the notification preferences of the members of this group. For more details, see the following article: Notifications

We have improved the search functionality in the site and department selection controls.

From now on, when you apply a search filter, you'll not only be able to see the corresponding sites or departments, but also access their sub-sites or sub-departments directly.

This improvement facilitates navigation and exploration of search results.

To simplify the process of selecting approvers when creating requests on the Web Portal, we have made a small enhancement to the approval panel. When an approval task has the following options and the requester is considered a potential approver, the system will select the requester by default:

• Auto-approval allowed
• The user must select the approver

If necessary, the requester can review the selection and modify it, or do nothing and leave the value assigned by the system. In the latter case, the task will be auto-approved by the requester.

In the scenario where the requester is not authorized to approve the request himself, then an approver will have to be selected from the available list.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

You can now configure Octopus to send emails using your own SMTP server.

This configuration lets you use your own infrastructure to send emails. Email is sent via the SMTP protocol and is compatible with any SMTP service. You can also use your Microsoft Exchange 365 subscription if you have one.

The configuration window is now available from the Tools | Configure email delivery menu, and requires the Administer Octopus permission.

Please refer to our wiki on configuring the email module: https://wiki.octopus-itsm.com/en/articles/octopus-email-sending-module

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

The current $9,999,999.99 limit for currency fields has been significantly increased.

We have adjusted the user interface components to allow amounts up to $999,999,999.99 to be displayed. However, the application supports even larger values.

Here is a list of the concepts benefiting from this improvement:

• CI
• Part / Used part
• Activity
• Incident / SR
• Change
• Service contract
• Lease contract
• SR type / Incident template

An anomaly in the SR automatic reactivation functionality has been fixed. The SR did not always reactivate when a Standard task was taken in charge or completed.

(*) Does not apply to a SR that is suspended with the reason Pending approval.

The DataImporter application has been fixed to correctly support custom fields.

A custom field can be identified by its Label (1) or by its Name (2). Using its Name is more reliable, as this value is unique for all fields.

If DataImporter cannot uniquely identify a field, an error will be displayed.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

We've close the loop with support for authentication with Microsoft Entra ID for the Octopus 5 application. All our applications can use identity federation authentication - Microsoft Entra ID.

The identity federation documentation has been updated with all the important elements concerning Microsoft Entra ID.

Note that Octopus 5 support is only required if you are using this application.

It is now possible to modify the Read / Unread status of all request types in the application.

This applies to the following request types:

• Problem
• Change
• Task
• Event
• Incident / SR

A request is automatically marked as unread in the following cases:

• When the request is created
• New activities are added to the request
• Tasks are added to the request

These cases do not apply if the current user is the same as the user assigned to the request.

This version does not contain any new visible features.

In some situations, the status of a notification can be modified to block or unblock it:

• Pending retry → Error

  • This can be useful when the system tries to relaunch a notification that systematically fails due to a technical problem that you know cannot be resolved without manual action.

  • Note that once in error, a notification cannot be delivered to its recipient.

• Error → Pending retry
  • Once the technical problem has been resolved, it may be useful to re-launch the notification to validate the fix.
  • If the attempt is successful, the notification will have been delivered to its recipient.

These actions are available from a list of notifications. They will be activated according to the status of the notification, and require Administer Octopus permission.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

When adding activities, an option is now available to manage a list of additional addresses.

This allows you to easily add one or more addresses that can be reused when adding activities to the request.

The list of additional addresses is managed by request and saved when an activity is added or modified.

The new feature is available for all request types:

• Incident / SR
• Problem
• Change
• Task
• Event

When importing softwares, you can specify whether they will be managed or not, using the following property:

• English : ManagedSoftware

• French : LogicielGéré

For more information, see article DataImporter - Import CIs.

The information contained in the Parts column in the incident / SR lists has been modified, while the new Parts (detailed) column presents additional information. These columns can also be accessed via variables that can be used in your activity types, among others.

• Parts (@Request.Incident.UsedPartDescriptions)
  • Qty [Part no.] Description; Qty [Part no.] Description; ...  
• Parts (detailed) (@Request.Incident.UsedPartDetailedDescriptions)
  • Qty [Part no.] Description Total cost; Qty [Part no.] Description Total cost; ... ; Grand total

Error message handling has been enhanced to display the name of fields in error, along with their respective messages. The fields in question are generally displayed with a red exclamation mark.

The Show activity attached files option now displays task activity attachments for easy consultation from a request.

The Update the computer's configuration attributes (WMI) action, as its name suggests, uses WMI to update the configuration attributes of a specified CI. From now on, this action will only be available with the Execute the WMIUpdater program permission.

This new feature makes it easier to identify errors when using Custom Field variables.

Over time, changes can be made to your catalog of custom fields (merging, deleting, etc.), which can leave invalid references in your request types.

Custom Fields can be used in the following places:

• Alternate subject
• Tasks
  • Subject
  • Description
  • Condition
• Form Field
  • Display Condition

These errors will be reported as a warning. They will not prevent you from saving your request type. But be aware that the presence of invalid conditions will affect the use of your concerned request types.

The error report can be accessed by consulting the request types from the reference data.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to import Sites with DataImporter.

For more information, see the DataImporter - Import Sites article.

It is now possible to configurer a default value for the Criticality on a CI Type.

For more information, see the Configuration Tab section of the Service Asset and Configuration Management - Octopus Module article.

The concept of custom fields has been added for Incidents and SR.

It is now possible to add custom fields for an Incident / SR and view them from the Additional Information tab.

This version does not contain any new visible features.

It is now possible to manually mark one or more request as read or unread from the context menu.

This version does not contain any new visible features.

It is now possible to create Service Request type with the Quick Call option.

It is now possible to invite external collaborators or suppliers to make service requests or communicate essential information to an Octopus team.

To take advantage of this feature, settings must be activated on request to the Octopus Service Center, depending on the Web portal's authentication mode.

The web portal must be configured with SSO authentication to offer the hybrid login mode.

This mode enables certain "external" users who are not present in the customer's identity federator (ADFS or Azure AD) to authenticate to the web portal with a username and password.

The action Update list of users and computers under the Tools menu has been removed from the Windows client.

When the action was launched, the ADSIReader application was automatically run with the basic settings.

In certain scenarios, this behaviour could lead to connection errors to Octopus and prevent users from logging in.

If you wish to synchronize your users with ADSIReader, please use the ADSIReader application.

For more details see the article ADSIReader - Integration to Active Directory.

The concept of custom fields has been added for the following entities:

• Lease contract
• Part
• Contact (supplier)
• Supplier
• Event
• Problem

Custom fields for these entities can now be added and viewed from the Additional Information tab of each entity.

This version does not contain any new visible features.

It is now possible to sign out a SSO session for the Web portal.

The Sign Out command is now supported by the Azure AD authentification mode.

This command can be particularly useful when the Web portal is used on a shared workstation.

The equivalent is also available for the WebTech application.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to block a user after several unsuccessful connection attempts. These settings can be made from the Security options window in the Tools menu.

By default, this feature is not activated. Here is a list of configurable options:

• Number of unsuccessful attempts before locking the account.
• Duration between unsuccessful attempts before locking the account.
• Duration after which an account is automatically unlocked. You can leave this value blank, so that the account remains locked indefinitely.
• Notification sent to users when their account is locked. It is also possible to edit the content of the related email template.

An account is automatically unlocked as soon as the password is changed, either by the user via the Web Portal or when a password is reassigned by an Octopus user with the appropriate permissions.

We are pleased to announce the availability of Azure AD authentication mode for the Octopus application and other tools. (ex: MailIntegration, ADSIReader, ...)

To ensure a smooth transition, this feature will be temporarily available on request by contacting our Service Desk to activate the WinUI.AzureAD.Enabled setting in your environment. We then plan to make it available to all.

The documentation regarding identity federation has been updated with the most important elements for Azure AD. If you are interested in using Azure AD authentication mode, it is essential that you take note of the configuration elements, and in particular, the Prerequisites section regarding the synchronization of your users.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to send an email notification to the user when their password is changed in the Windows client or the Web Portal. This measure is intended to strengthen security in order to notify the user if his password has been changed by a third party.

The option can be configured from the Options... and Security options... menus. In addition, the email templates related to passwords, i.e. Sending Web Portal password and Send an email when the password is changed, are also accessible from these two windows. To modify these parameters and templates, it is necessary to have the Administer Octopus and Modify common team data permissions. These email templates are common to all teams.

A new validation has been added. When changing a password, if the user enters the same password as the previous one, the error message This password doesn't comply with some security and history policies. Please use a different password. is displayed and the change is not made.

It is now possible to keep track of all communications received from your monitoring systems that match a Recovery detection rule.

Currently, if a communication is received indicating that a system is functional, and no failure is currently detected, the event management engine will simply ignore this message.

If you want to keep a record of the email received as proof, you can configure your MailIntegration by adding the tag createInformationEventOnRecoveryRuleWithoutOutageEvent = true to your XML configuration file.

New functionality allowing the duplication of a CI in batch.

It allows to duplicate X times a CI previously selected by using a sequence mask to define the automatic numbering when generating the name of the CIs created.

The Find a solution action from the Incident module now allows you to search among the Permanent Solutions of a problem, in addition to searching among the Workarounds.

Octopus also considers problems with a Closed state to maximize the chances of identifying a solution.

It is now possible to configure the complexity of passwords.

The option is accessible from the Users module under the menu Tools -> Security options

It is possible to specify the following:

• the minimum number of characters that the password must contain
• the minimum number of lower case letters
• the minimum number of upper case letters
• the minimum number of numbers
• minimum number of non-alphanumeric characters

This version does not contain any new visible features.

It is now possible to include inactive items in the quick search.

This feature is available for searching among:

• Incidents
• CIs
• Users
• Parts
• Suppliers
• Contacts

A checkbox to include inactive items have been added to the left of the quick search field.

This checkbox keeps its value between Octopus sessions of each user.

In the list of results, inactive items are displayed in grey (except for incidents).

The password reset feature (or new user registration) no longer allows you to know if the information entered is valid.

A generic message will always be displayed, regardless of whether the information is valid or not. 

This fixes a vulnerability where a malicious user could use these features to enumerate the list of existing users in your environment.

DataImporter will delete a value from the value list when the value is not present in the source file, but exists in the Octopus application.

On the other hand, the behavior of Octopus is different in the following cases:

• If the value is in use in incidents
  • The value will not be deleted, bud deactivated
• If the value is in use as a default value in a form or a field, or in the attributes of CIs
  • An error will be displayed to say that this value cannot be deactivated

A new option has been added to ADSIReader to disable the automatic creation of Sites and Departments.
This option must be added to the command line of the application.

To disable automatic site creation, simply add the following tag:

• /SiteAutoCreation:False

To deactivate the automatic creation of Departments, simply add the following tag:

• /DepartmentAutoCreation:False

New option to disable the form preview when configuring the form.

Deactivating this option will allow a more fluid experience in large forms.

New periods have been added for the search of Date fields.

The new periods available are:

• The next 6 months
• The next 12 months
• The last 6 months
• The last 12 months

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

A new option has been added to DataImporter to disable the automatic creation of Sites and Departments.

This option must be added to the XML configuration of your import source. 

For Sites the tag to use is SiteAutoCreation

The allowed values are:

• True (Default value)
• False

For Departments the tag to use is DepartmentAutoCreation

The allowed values are:

• True (Default value)
• False

It is now possible to specify the Source of an Incident or SR when importing.

This parameter works both when creating a request and when updating it.

If this field is not imported, it will be configured with the default Source value.

For more information on importing Incident / SR, see the article DataImporter - Import Incidents / SR .

From the user's record, the Groups section now shows the category (Member or Manager) in which the user has been added to the group.

The actions Add to a group and Remove from a group now allow you to specify the category (Member and/or Manager) in which the Octopus user will be added or removed from the group.

This version does not contain any new visible features.

This version does not contain any new visible features.

Do you need some attachments added from a form to be automatically added to some tasks in the request?

This new feature may be of interest to you.

The basic principle is to configure your tasks from a SR type, which contains a form with one or more fields of type File Attachment.

The description of the task must have one or more variables added to it, representing the form's attached file fields.

For more information on adding variables, please refer to the Configuration section of the Advanced Task Configuration article.

When the request is created, the attachments added to the form by the requester will be automatically added to the previously configured tasks.

Only the attachments configured in the task will be added to it.

This way you have control over the attachments added to each task.

When personal email is visible in your team, you can now import the CommunicationPreference for users.
The field to use when importing is CommunicationPreference.

The possible values are:

• Professional email
• Personal email
• Professional / personal email

If this field is not imported, it will be configured with the default communication preference Professionnal Email.

For more information on importing users, see the article DataImporter - Importing users.

It is now possible to configure a colour for the display of the field Impacts of an incident or Criticality of a CI.

The configuration must be done from the Reference Data Management by a person who has the permission to administer Octopus.

Two new variables have been added to view comments on approval:

• Task.ApproverComments
  • Allows for the inclusion of approver comments visible on the initial approval phase web portal in the context of an approval request notification.
• Task.AllApprover Comments
  • It allows you to include all approver comments visible on the web portal in the context of an Approval Request notification.

See the Email Configuration and Improvement article for more details on how to configure email templates. 

When viewing the list of tasks from an SR, a change and a problem, it is now possible to perform certain actions such as:

• Activate
• Assign
• Take assignment
• Mark Completed
• Cancel
• Reopen

These actions are in addition to the existing actions:

• Add a task
• Delete the task

Some of these actions are available in Multiple Selection mode:

• Activate
• Assign
• Cancel
• Reopen

MailIntegration's message processing supports CI fields when generating a service request (SR).

For this to work, the following conditions must be present:

• The form must contain one or more CI type fields.
• The message must specify the name of the CIs for each of the desired fields

The CIs will then be automatically linked to the query. 

For more information, see the article Automated SR creation from an email.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

New option available in the Octopus Windows client to copy the Detailed Description of a request to the Change request when executing the Create a change from action.

To activate this option, go to Tools > Options > 4 - Facultative general options > Copy request description to Change

By default, this option is not enabled.

Four new field types are now available when creating a web form:

• Decimal
• Numeric
• Positive Numeric
• Currency

It is also possible in the advanced search to use the following operators for these new file types:

• Greater than
• Greater or equal than
• Equal
• Lower than
• Lower or equal than
• Not equal

More information coming soon.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

A new permission Modify team description displayed on the Web Portal has been added to allow some Octopus users who do not have the Modify common team data permission to modify the description of a team, which will then be displayed on the web portal.

It should be noted that granting the Modify common team data permission automatically allows the description of all teams to be modified.

In this sense, no changes will be made to your respective role configurations.

This version does not contain any new visible features.

This version does not contain any new visible features.

You have one or more mailboxes configured on Outlook 365, this message is for you!

Basic authentication mode is being deprecated by Microsoft. By October 2022, it will be completely removed for ALL tenants (basic authentication may already be disabled for your tenant).

To ensure MailIntegration keeps running, upgrade your configuration to use Azure authentication as soon as possible.

Here is what to do if you haven't already switched to Azure authentication: MailIntegration - Configuration - Tool.

This version does not contain any new visible features.

It is now possible to specify an encrypted password to launch the following applications:

• ADSIReaderApp
• DataImporterApp
• MailIntegrationApp
• WMIUpdaterApp

This approach allows you to avoid entering the password in clear text in your batch files or via a command line. 

The same applies to the password for accessing the Active Directory domain to launch the ADSIReaderApp application.

The password will no longer be found in the log files.

Fore more information, see the Generate encrypted password - Hide password when running Octopus tools article.

This version does not contain any new visible features.

Improvements have been made to the MailIntegration application so that it is more resilient in the presence of blocking messages in an email box.

In the event that the MailIntegration application cannot process one or more messages, the system will generate an event in which the information about the problem is documented.

The application will still try to process all the messages in the mailbox.

If MailIntegration had to process all the messages, the event associated with this mailbox will automatically be marked "Processed".

The processing of blocking messages may require the intervention of your Octopus administrator.

Be sure to subscribe to notifications about the creation of new events.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to filter the content of a combo box according to the value selected in a parent combo box.

Simply use a Related combo box field in form.

For more information, see the Related lists article.

When Octopus is updated, it restarts automatically if it is open to apply the update.

This behaviour can result in the loss of modifications in progress such as the addition of an activity, the modification of a formula

The change put forward allows the user to keep his Octopus application open in the presence of a change, following the update of Octopus.

The user is invited to save his work in progress and to restart the application as soon as possible.

The yellow triangle image is used to notify the user.

The Octopus application will automatically restart if no changes are in progress or if no window is open such as adding activities, options, reference data.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to configure the languages offered to users of the Web portal as well as the users of the Windows application.

This new feature must be configured in the Octopus Options.

It is now possible to display the time of certain columns in the Web portal from the WebUI.RequestList.ShowTimestampOnDateColumns option.

This option allows you to display the time in the following columns when they are visible:

• Opened date
• Due date
• Resolved date 

Contact us if you want to activate this option.

The WMIUpdate and ADSIReader applications are now supported for other teams that can manage CIs.

For more information on ADSIReader, see the Support for non-TI teams managing CIs section of the ADSIReader - Integration Active Directory article.

For more information on WMI Updater, see the How it is working for teams other than the IT team (#1) section of the WMIUpdater - UPdateting the computer configuration article.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to display the priority in the request list and in the request form on the web portal.

This option is called WebUI.RequestList.PriorityVisible and it is configurable by team. 

Contact us if you want to activate this option.

It is now possible with the new subcategory filter to limit the number of access presented to the requester.

This new feature is not activated by default.

To implement this feature, we invite you to contact your Octopus specialist if you already have a bank of hours or a project in progress with or contact our sales team at sales@octopus-itsm.com to obtain a quote.

To learn more about this service, see here.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to show specific fields as well as the attributes of a CI in a Web form.

The specific fields and the attributes that will be shown in the Web form will be defined in the configuration of the CI types from the Referenced data management.

When in the Web form, a CI of this type is added, it is possible to show or not the selected fields.

For more information, see the Display CI fields and attributes in a form article.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

For an activity or an email notification, the maximum total size of attached files is 100 Mb.

When the size of the attached files exceeds the maximum size, a warning appears in the activity window, advising that the maximum allowed size has been exceeded and that the attached files will be excluded from this communication.

When saving the activity, an error message appears when the maximum size has been exceeded advising that recipients or certain attached files must be removed to save this activity.

This version does not contain any new visible features.

It is now possible from a list of incidents or tasks to see information about the reminders of the current user.

The column Reminder (current user) gives you the possibility to see more information regarding the reminders, like:

• Due Date
• Subject
• Note

The refresh rate of the current list has been changed.

The current list is automatically refreshed when:

• A list is loaded for the first time
• A list already present is loaded again
  • For example if you work somewhere else in Octopus and you come back to the tab of the list
• The Octopus application is reactivated
  • The application is Activated when a user is working in another application and returns to the Octopus application
• the user manually updates the list (F5)

 A visual indicator on the tab will show when the list is being refreshed. 

In addition, each list will show the date and time of the last update.

If you want to be notified when the content of a list changes, see the Subscription to a List section of the Custom Notifications wiki, to enable notifications on changes to a specific list.

It is now possible to add a note to the Octopus user to whom an Incident/SR is assigned when using the Assign action .

A new field is available when assigning the request.

When a note is written, an Assignment type activity is added to the request under the name of the user who did the assignment.

The Your ideas to improve Octopus option is now available to English and Portuguese users.

It is now possible to preview the content before printing it.

By keeping the SHIFT key pressed when clicking the print button, a new window will open with the possibility of consulting the content of the report before printing it.

This feature is available everywhere the print button is found. 

It is now possible to make the cancellation activity Visible on the Web Portal as well as to Send the activity by email to the user and the requester.

When canceling a Service Request, all active tasks not completed or canceled will have a cancel activity that originates from the SR.

New option available in the Octopus Windows client that allows to create an Incident / SR in the language of the requester when the content of the Description fields is generated from the Form link of the request.

To activate this option, go to Tools > Options > 4 - Facultative general options > Create incident / SR with the requester language.

By default, this option is not enabled.

This version does not contain any new visible features.

This version does not contain any new visible features.

You can now personalize labels for each of the boards and use then on the cards.

The labels are visible in the upper left corner of the cards and they are used to categorize cards.

Labels can be used in an Incident /SR card and in an Open Card.

It is also possible to personalize the label with a colour.

For more information, see the Label on the cards of a board section of the Octopus Board Management article.

It is now possible to select the Follow-up by users as the recipient of an activity sent by email.

This version does not contain any new visible features.

This version does not contain any new visible features.

Like for a Service Request and a Problem, it is now impossible to complete a Change without first completing its active tasks.

It is now possible to specify the maximum number and the required levels of the department that the requester must specify in a request. This is convenient to avoid going too far in the department structure.

When you configure the form, just add a Number of required levels and/or a Number of maximum levels to the Department type field. 

For more information, see the section Required and maximum levels of the Create customized forms in Octopus.

This version does not contain any new visible features.

This version does not contain any new visible features.

To improve the information available in the Planned Request list, we have created two new columns:

• CIs
• Number of CI

The CI column displays the name of the CIs that are related to the planned request.

The name of the CIs are separated by a semicolon and Octopus only displays the first 100.

The Number of CI column displays the number of CIs that are linked to the planned request.

For more information, see the table in the Planned Request Lists section of the Planned Request Management article.

The workstation software detection solution has been enhanced to detect software that has been installed for a specific user.

Some installation programs asks if the software must be installed on the workstation or for the current user.

This feature is disabled by default.

To activate this option, you must:

• Go to Tools > Options > 3 -Important general options > WMI Update Manager Options
• Select Detect user installed softwares

For more information, see the Detect Usser Installed Sofwares section of the WMIUpdater - Upddating the Computer Configuration article.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

When the SLA is activated, it is now possible to hide the Due Date of the request in the list and in the request from the Web Portal.

This option is called WebUI.RequestList.DueDateVisible and it is configurable by team. 

Contact us if you want to activate this option.

We are beginning the unification of the search with filters for the following fields:

• Group
• Site

This version does not contain any new visible features.

This version does not contain any new visible features.

With the end of life for basic authentication on Office 365 announced by Microsoft planned for mid-2021, support for modern authentication (OAuth) has been added to MailIntegration.

Environments using MailIntegration to connect to Office365 mailboxes must update their configuration to activate and rely on OAuth authentication, lest a service outage occurs.

Refer to the Using the OAuth authentication mode on Office 365 section of the MailIntegration article for more details on the required configuration adjustment.

Environments using MailIntegration coupled with other email providers will not be impacted by this requirement.

New features are now available for attached files:

• Multiple selection of attached files allow to delete, open or save them.
• The possibility to save all the attached files of the request using the new Save all attachments action.
• Using the Preview checkbox that allows you to preview the attached file.

See the Working with attached files article for more information.

To facilitate the use of Octopus, you can zoom in different places: 

• Activities
• Forms
• List of boards
• Boards
• Etc.

The changes are saved in the user's profile on his workstation.

The size and positioning of the screen are also saved.

For more information, see the How to modify and save teh appearance in Octopus article.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

A Multi-Users field type can specify a filter based on:

• Site
• Department

By default no filter is applied.

For more information, see the table in the Available Field Types section of the Create customized forms in Octopus article. 

This version does not contain any new visible features.

You can now see more easily the restrictions by group and by site for incident templates and SR types.

A list called Incident/SR templates restricted by group or site, as well as columns in the advanced search, have been added.

See the Restrict a template article for more information. 

It is now possible to import public holidays with DataImporter, instead of adding them manually. This option will be especially appreciated by administrators who take care of the holidays for several teams. 

For more information, see the DataImporter - Import Holidays article.

The history of basic modifications in boards is now available.

For more information, see the Change History section of the Octopus Board Management article. 

You will now be able to configure certain default values depending on the CI type.

The fields that can be configured are: 

• Status
• Site
• Local

For more information, see the Configuration tab section of the Service Asset and Configuration Management - Octopus Module article. 

A spell checker is now available by default when editing in HTML mode.

The corrector will underline in red the word or words detected in error, a right-click on the word shows the suggested corrections.

This version does not contain any new visible features.

This version does not contain any new visible features.

This version does not contain any new visible features.

It is now possible to add an attached file on the Web Portal in the field of a request or an activity using data contained in the clipboard. No need to save the file first anymore!

The system will give a name to the file and give it the extension according to its content (png, txt, rtf, for example).

You can paste the information from the clipboard with the CRTL + V key combination. However, the contextual menu (right-click) does not work.

For more information, see the Attachment operations section of the Web Portal Operation article. 

The version 6.0 of Octopus requires the Microsoft .NET 4.7.2 component to use the application on workstations and servers.

Updating the requirements is part of the normal evolution of our application. Indeed, the used .NET Framework version dates from 2010.

The new version therefore offers many advantages both in terms of what it allows us to accomplish as a software publisher and in terms of its performance and security.

See the Octopus system requirements article for more information.  

It is now possible to change the look of Octopus using various themes:

• Classic
• Modern blue
• Modern dark
• Modern light

In addition, you can add an image of your choice to the left section. 

To find out more see the How to Use the Themes to Change the Look of Octopus? article.

With version 6, an HTML editor called Froala is now being used.

This editor runs in the background to edit text in the following places:

• Activities - if the option is activated
• Activity types - if the option is activated
• Email templates
• Field configuration, incident templates and SR types
  • Internal procedure
  • Instructions to the user
  • Comment type fields

  • Instructions in a form

• CIs Document tab
  • For the CI types that have the Is a document option checked
• Internal announcement
• Web Portal announcement

To learn more about what the editor can do in Octopus, see the HTML Tool in Octopus article. 

With the introduction of a new editor, it is now possible to format activities in Octopus requests.

The Octopus administrator of a team can activate this option from the Tools > Options > Important General Options > Text format for activities added by technicians menu. 

To discover the possible functionalities in the activities, go to the HTML Tool in Octopus page.

Work organization by flow, which is the basis of the Kanban method, inspired us to create the Octopus boards.

You can organize work to be done according to the steps to be accomplished instead of looking at a list.

Boards make it possible to "visualize" work to be done, whether it be from the personal board of an Octopus user, or from a board shared with several people.

We have been using boards for a while at Octopus to organize our development and we wanted to share this tool with our customers.

We already have several ideas for improvements in mind, but we want to see what will be the day-to-day use of your teams to be able to target the improvements that will be most useful to everyone.

We therefore invite you to explore the Octopus Board Management. 

One of the main places where the Octopus configuration takes place is in Tools > Reference data management. This is where we create and configure CI types, requests, sites, departments, etc.

Because it can sometimes be difficult to find a particular item in the reference data, a field has been added at the top of the window to make it easier to find information.

Also, depending on their permission, Octopus users can now use the advanced search to find out the values, to keep an eye on the data that gets added and modified or also to create lists.

The Searching the Reference Data page gives you details about this new option.