Intermediate Operation

Updated date: 28 June 2016
Related articles Notifications List Customization
Updated date: 19 November 2014
Managing the licence renewal in Octopus can be accomplished using service contracts. This way will allow you to receive advance notification prior to the renewal date.
Updated date: 24 January 2018
Related articles Release Notes 4.0
Updated date: 2 February 2018
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 19 November 2014
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.

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