This simple Web application has been optimized to give workers easy and quick access to their requests.
There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.
Lors de mise en place du portail Web, certains gabarits d’incident et types de demande de service (SR) peuvent être rendus visibles afin que les utilisateurs puissent placer eux-mêmes leurs demandes en utilisant un formulaire Web. Les formulaires créés avec Octopus peuvent être personnalisés...
If you use the Web Portal, you will sometimes have Users that cannot subcribe on their own to the Web Services or that cannot remember their password. You can create a Web Account and reset the password for the User directly in Octopus.
From the point where the advanced configuration of tasks is used in service requests, it will become mandatory that users submit their requests from the Web portal. Once this technique is used, requests created from an Octopus user, cannot generate the information required as it will...
The Octopus Web Portail is a very important element that allows users to open their requests on their own. To make it more user friendly, it is possible for users to launch the Octoups Web Portal without having to enter their username and password.
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
The satisfaction survey is a good way to open communications with users and measure the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configuration.
When setting up the Web Portal, some incident templates and service requests (SR) types can be made visible to users so they can submit requests on their own through the Web Portal. Forms created with Octopus can be customized in several ways; the objective is to gather the necessary...
It is possible to restrict access to your Web portal to a range of IP addresses. Only people using the IP address included in the range will be able to access the Web Portal, and people outside the range would be access denied.