The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc. There is default information, but other variables can be added, removed or reordered.
The reason is probably that the software isn't managed. The reason is probably that the software isn't managed.
When an error occurs, Octopus generates a log which describes the error in more detail.
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
If Octopus is configured to send emails using a "from address" with your domain name (email@example.com instead of firstname.lastname@example.org) you must ensure that your email server allows "email relaying" for emails sent from IP address below:
More targets areas have been defined to extend the possibilities for Advanced Research.
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser. To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.