When an Incident or SR is modified after creation using the form, Octopus adds an entry to the history for the field that has been modified and for the description.

In order to avoid this duplication of entries in the history, the behaviour will now be as follows:

• If the modified field has the Keep the history of changes option active, a single entry in the history will be made for the field in question.
• If the modified field has the Keep the history of changes inactive, an entry in the history will be made for the description.

In the past, when we looked at the modification of a long text field in the history, a tooltip appeared with the values. This made it difficult to compare the two values and copying the information was impossible.

Now when a long text field is modified, we can see the two values side by side, and if necessary copy the information.

It is now possible to add a card to a table that is not linked to a request. This is called an Open card.

For more information, see The Octopus Boards article. 

The creator of an Octopus board can now grant permissions based on three user roles:

• Administrator
• Collaborator
• Visitor

For more information on boards and permissions, see The Octopus Boards article.  

Action required:

Those who have already created boards and shared the link will need to quickly give permissions to people who need to view and edit them.

We invite people you to quickly give permissions with the button:

  Design board.

The attached file section now shows the files that were added to the form in addition to those in the request.

We can now easily see the sections of a form that are available for modification with the Click to modify tooltip. In addition it is now possible to make changes to several sections of a form before saving.

 Watch short video

For more convenience when searching for a user, for example in the requester field, we now find the exact search results at the top of the list.

Going back with the browser has the following behaviour:

• When coming from a list, it repositions itself in the original page number on the record accessed or selected.
• When coming from a list and the requested page no longer exists, it positions itself on the first page.
• When coming from a list and the record accessed no longer exists on this page, it positions itself on the item before or after the one that is no longer there.

ALT + L is a new shortcut to hide or show the left section of the screen.

Using F3 positions the cursor in the Octopus search field when it is visible. 

If the search field is not visible, then the F3 key does what the browser does by default for that key. For example, in chrome, it displays the search window.

Notifications are now available in Octopus 5. You will find them under the  button at the top of the screen.

Note that the popup notification no longer exists under Octopus 5, however, improvements have been made:

• Even after you've read a notification, it is still available in the Read tab.
• It is possible to create a reminder on a notification.
• We can see the upcoming reminder notifications.

Other elements are planned in future development, including configuration options.

The link from an email notification to Octopus 5 is not available by default for customers using the Windows version of Octopus. 

If you wish to activate this link, contact us and ask for the Notification.EmailNotificationSender.OctopusWebLink.Enabled option.

 Watch short video

The activities section is now visible in list mode, just as it is in card mode.

The ALT + P shortcut toggles between showing the activity panel and hiding it.

The print action is now available from an incident or service request. You can also use the CRTL + P shortcut to start the action.

It opens the request in full screen in another tab to print from the browser.

The history is now available for various types of requests as well as for CIs and users.

The information is grouped by users and a filter is used to target a particular type of modification.

A review of the layout of the action buttons and other elements at the top of the screen was done to provide more visibility to the important elements.

In order to assist in the initial processing of a request, the Classify action, which combines the important fields to validate when a new request has been received, has been created.

See the Classify Action article or watch the short vidéo bellow to find out how it works. 

 Watch short video

We use the Kanban method in the development of Octopus and we created a board to follow our work. When we started using it, we immediately thought that this concept could be very useful to our customers as well.

So we introduce a brand new concept with the first version of the Octopus Board that allows you to create a board in just a few steps and add the wanted Incidents and SRs.

Other features will follow, including the ability to add a card that is unrelated to a request. See the Explainer vidéo to find out how it works. 

Lists with columns that come from custom fields can now be used.

This version does not contain any new visible features.

You can now process an approval in Octopus 5 with an action. 

 Watch short video

We can now see the total effort of the activities that were done in a request at the top right.

This version does not contain any new visible features.

It is now possible to delete attachments using the garbage can icon when you are in edit mode.

 Watch short video

A form with a CI type field now shows the equipment in card mode when it is selected or when the request is viewed.

A new tool has been developed for customers whose attachments are in the cloud and who want to download a copy of the attachments locally.

For more information, see the AttachmentDownloaderApp | download a copy of the attachments article. 

This version does not contain any new visible features.

It is now possible to see the service contracts and the CIs linked to them. You can also see if a CI is linked to a service contract from the incidents/SRs.

Modifications can also be done to basic elements. 

The keyboard navigation is now available in list and card mode.

Use the up and down arrows to navigate. Use the Enter key to open a record.

In list mode, a selected line is distinguished by a gray background.

Using Octopus 5 requires the attachments to be hosted in the Cloud. But in some environments not all teams are ready for this. It is now possible to move teams individually to Cloud mode.

An authorization is required before proceeding. For more information, we invite you to complete the Octopus 5 (Web) and Mobile version for Octopus users request on our Web Portal.  

It is now possible to use the Reopen action for an incident or a service request on a Resolved request.

In order to standardize the view in Octopus 5, you can now choose to see the elements in the Home module in List Mode or Card Mode.

The selection of the CI in a request has been modified to reproduce the general behaviour of Octopus that suggests the user's CIs and allows the selection of software only through the computer for an incident.

The event record now displays requests related to this event.

Tooltips have been added throughout Octopus 5 for additional precision on the various buttons, options and to display the request description.

The detailed record of a CI now displays the other CIs linked to it as well as the users. <

La fiche détaillée d'un utilisateur affiche maintenant les CI liés à l'utilisateur. Dans une prochaine version, il sera possible de modifier les CI reliés à l'utilisateur.

La fiche détaillée d'un utilisateur affiche maintenant l'historique complet des requêtes de l'utilisateur.

You can now use the Take assignment action in a task. 

To minimize the risk of accidentally losing an activity, the system will ask you to confirm when you cancel the entry with the Escape key.

Some of you came to our offices to test Octopus 5.

We observed your reactions and saw where there was room for improvement.

So we made some changes to the interface:

• More intuitive icons
• More intuitive operation for sections in screens (where there was the eye icon)
• Editing of activities with a single click
• Simplified input of effort: simply enter 5 to indicate 5 minutes, without having to enter the full 00:00 format.

The basic features of event management are now available: 

• Viewing and editing an event
• Modifying the status
• Adding them as favourites

This makes it possible to do "basic" event management without having to go into the Windows application.

You can use the CRTL+V keys to paste the content of your clipboard as an attachment to a record. A text or PNG file will be automatically created.

Please note that this option is not available with Internet Explorer or Edge. 

 Watch short video

It is now possible to change the sorting order of lists in Octopus 5.

Octopus 5 has new shortcuts, here is the list of shortcuts available at the moment:

• CTRL+S: Save

• ESC: Cancel changes in progress

• ALT+R: Refresh the data (without reloading the entire application asF5 does)

• ALT+1 to ALT+9: Quick access to favourites

• F4: Create an incident

   

Go to the Octopus Shortcut Keys page to see the complete list.

We can now edit a section with a single click. You can also leave a section that is in edit mode to go to another section without having to cancel (unless changes have occurred).

Incident / SR creation is done using the forms from the SR and incident types.

The configuration and grouping of your lists are reflected in Octopus 5.

Note: The modification to sorting or grouping of lists must still be done through the Windows application for the moment.

 Watch little video

Quick Search now works to search for Incident, SR, CI, and User data.

This feature will be improved in future releases to search for other data. But already one of the advantages is that the search is done on several modules at once.

 Watch little video

Octopus 5 now offers the ability to see your navigation history. The last 50 items that have been accessed are visible when you select the button.

In the advanced search of the Windows version of Octopus you can also see the last 300 elements that have been opened by various Octopus users in Octopus 5.