FAQ
The file directory must be configured for each team from Menu, Tools, Network directory containing the attached files:
Octopus, through MailIntegration, recognizes a request from the request number contained in the subject of the email.
Example: [Confirmation] 2358 - Problem with my workstation
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc.
Some information is there by default, but other variables can be added, removed or reordered.
The reason is probably that the software isn't managed.
The reason is probably that the software isn't managed.
When an error occurs, Octopus generates a log which describes the error in more detail.
Here are the rules that apply as there are several specifics for determining the assignment group.
Related Articles
Administrator Training
Introduction
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com)
you must ensure that your email server allows "email relaying" for emails sent from IP address below:
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