When the request is resolved and the user who is in Follow-up is part of the Group to which the request is assigned after the resolution, the user of the request becomes the one who is in Follow-up.

In the case where the user who is in Follow-up by is not part of the Group to which the request is assigned after the resolution, the user of the request remains empty.


 

* Upon closing, the speaker will be removed automatically. You can use the notification preference: Incident/SR resolved or closed by another user to stay informed.

  If you want to search for requests resolved by a stakeholder, we suggest you use the Resolved by.

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