Good Practices https://wiki.octopus-itsm.com/en/taxonomy/term/79/all en Incident | Understanding the CI in Cause https://wiki.octopus-itsm.com/en/articles/incident-understanding-ci-cause <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/user-training"><strong>User Training</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/incident-management-itilr-process"><strong>Incident Management - ITIL® Process</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/incident-creation"><strong>Incident Creation</strong></a></li> </ul><h1>Introduction</h1> <p>Before talking about the importance of the affected CI in an incident, here's a quick reminder of the ITIL definition of an incident:</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 29 Oct 2019 18:47:06 +0000 Nasselin 1032 at https://wiki.octopus-itsm.com List Management in Octopus https://wiki.octopus-itsm.com/en/articles/list-management-octopus <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/list-customization"><strong>List Customization</strong></a></li> </ul><h1>Introduction</h1> <p>In Octopus, the use and customization of lists is a must.</p> <p>Each Octopus user needs to see information reflecting his reality and needs. That's why there are many available fields for lists.</p> <p>In this article we propose list dispositions and tips &amp; tricks to help manage the various elements of Octopus.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 16 Jul 2019 17:52:40 +0000 Nasselin 1017 at https://wiki.octopus-itsm.com