Welcome to Octopus Spring '14 version!
Save Time When Configuring Request Templates
This new option will help you save time.
All of the elements from the incident template or SR type will be copied (priority, assigned group, tasks, Web form, etc.).
The CTRL+C and CTRL+V shortcut keys work, as well as right click and copy/paste
Incident templates can be copied to incident templates and SR types to SR types
Copying also works from one environment to another, for example from a test database to a production database
If both databases do not have the same configuration, the fields that do not correspond will be empty, for example the assigned group
New Shortcut and Addition to the File Menu
View My Timesheet Has Been Moved
To access it go to the File > View my timesheet menu.
New Keyboard Shortcut to Open the Activity Window
CTRL + SHIFT + N (ou CTRL + MAJ + N)
To view the list of all keyboard shortcuts, click the Octopus Shortcuts link.
Improved WMIUpdater Use from Within Octopus
This configuration is done in Tools > Options > 3 - Important General Options
To exclude detecting user profiles and local printers, simply leave the corresponding box unchecked. By default, both boxes (Users detection and Printers detection) will not be checked..
Improved Monitoring of Service Contract Renewals
We recommend that you review the Expired service contract list from the Suppliers module and modify it. The criteria must be changed to add the new field: Is renewed equals no
For more information on the modification of lists, please see the List Customization article.
Additional Criteria for Advanced Search
Ability to Specify the Same Criterion More Then Once
It is now possible to use the same criterion (field) more than once in an advance search
For more information on advanced search, please see the following article Advanced Search
Additional Criteria in the Activity Node
When doing advanced search of activities, it is now possible to use the properties from the Incident/SR, Event, Task, Problem and Change nodes criteria.
These properties can also be added as columns in your lists. For more information on advanced searches, see the Advanced Search page.
New Column; External Identifier of a User
The user's external identifier is now available in advanced searches as well as in columns. For example, it normally represents the unique identifier in AD, the Object GUID.
Changes to the Web Portal Announcement
Automatic Refresh of the List Counters Every Two Minutes
Improvement of Other Options
New Variable for the Activity Email TemplateWe added the #Request.Activities variable to see activities within an email.
If you add the #Request.Activities variable to the "Allow to send activities via email" template, all the activities that have been checked as "Visible on the Web Portal" will be added to the email. This allows the person receiving the activity to see all the public communications about this request
Ability to Add a Note When Transferring a Request to Another Team
When you transfer a request to another team, it is now possible to add a note that will be visible from the other team.
Results after transfer
Planned Requests - New Indicator of Automatic Activation
When a planned request is to be automatically activated at a precise date, the system will indicate the next planned date. It is important to understand that the activation date of the planned request is not its creation date..
For more information on planned requests, see the Planned Request Management page.
Changes to the Phone Number Fields
- Phone number format is validated in the user file
- If a wrong format is used to enter information in the phone number or extension fields of a user, an error message will appear
- DataImporter allows more formats to import phone numbers in the OfficePhone field
- Here are some examples of accepted formats; 999 999-9999 8888, 99999999998888, 999 999-9999 ext 8888, 999 999-9999 extension 8888, 999 999-9999.8888, 999 999-9999 ext.8888. If a number is specified in the PhoneExtension field, it will have precedence on the one imported with the phone number.
User imports no longer generate the "Employee departure" service request for inactive users.
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