Initial Operation https://wiki.octopus-itsm.com/en/taxonomy/term/70/all en HTML Tool in Octopus https://wiki.octopus-itsm.com/en/articles/html-tool-octopus <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>In Octopus there are several places where you can edit text. The most used place is in the activities of various types of requests, such as incidents and service requests.</p> <p>This article explains how to use the tool.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 13 Jul 2020 10:38:06 +0000 Nasselin 1074 at https://wiki.octopus-itsm.com Incident | Understanding the CI in Cause https://wiki.octopus-itsm.com/en/articles/incident-understanding-ci-cause <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/user-training"><strong>User Training</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/incident-management-itilr-process"><strong>Incident Management - ITIL® Process</strong></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/incident-creation"><strong>Incident Creation</strong></a></li> </ul><h1>Introduction</h1> <p>Before talking about the importance of the affected CI in an incident, here's a quick reminder of the ITIL definition of an incident:</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 29 Oct 2019 18:47:06 +0000 Nasselin 1032 at https://wiki.octopus-itsm.com The Farourites https://wiki.octopus-itsm.com/en/articles/farourites <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Related Articles</h1> <p><a href="https://wiki.octopus-itsm.com/en/articles/user-training"><strong>User Training</strong></a></p> <h1>Introduction</h1> <p><img alt="" src="https://wiki.octopus-itsm.com/sites/all/files/Les favoris/Menu%20Favoris_EN.png" style="width: 419px; height: 172px;" /></p> <p>Each Octopus user has their own favourites list in which they can add the items of their choice. And of course, clicking on a favourite will open the item on the screen.</p> <h1>Add or Remove a Favourite</h1> <p>The following items can be added to the list of favourites:</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 02 Jul 2019 13:19:34 +0000 Nasselin 1015 at https://wiki.octopus-itsm.com Administrator Training https://wiki.octopus-itsm.com/en/articles/administrator-training <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1><span style="line-height: 1.2em;">Related Articles</span></h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/user-training"><span style="line-height: 1.2em;"><strong>User training</strong></span></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles?combine=&amp;keyword%5B%5D=80&amp;changed=All"><span style="line-height: 1.2em;"><strong>Best practices</strong></span></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/our-top-picks"><span style="line-height: 1.2em;"><strong>Our top picks</strong></span></a></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 21 Aug 2017 13:06:45 +0000 emichaud 907 at https://wiki.octopus-itsm.com User Training https://wiki.octopus-itsm.com/en/articles/user-training <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1><span style="line-height: 1.2em;">Related articles</span></h1> <ul><li><a href="https://wiki.octopus-itsm.com/en/articles/administrator-training"><strong>Administrator Training</strong></a></li> <li><a href="wiki.octopus-itsm.com/en/article-categories/best-practices"><span style="line-height: 1.2em;"><strong>Best Practices</strong></span></a></li> <li><a href="https://wiki.octopus-itsm.com/en/articles/our-top-picks-july-and-august"><span style="line-height: 1.2em;"><strong>Top picks</strong></span></a></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 30 Aug 2016 15:14:29 +0000 emichaud 863 at https://wiki.octopus-itsm.com Advanced Search https://wiki.octopus-itsm.com/en/articles/advanced-search-0 <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>The advanced search can help&nbsp;find specific informations. &nbsp;The access to the advanced search&nbsp;is available&nbsp;from every module.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 11 Aug 2016 19:41:41 +0000 Nlachapelle 858 at https://wiki.octopus-itsm.com Reminders Management | Octopus Module https://wiki.octopus-itsm.com/en/articles/reminders-management-octopus-module <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>In order to assist with request management, Octopus&nbsp;can add reminders to incidents, service requests and tasks. The reminder will trigger a notification to the user that created it at the date and time programmed in the reminder. These reminders are visible from the&nbsp;Reminders&nbsp;module or directly in the requests.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 10 Dec 2015 19:53:38 +0000 Nasselin 823 at https://wiki.octopus-itsm.com The Musts https://wiki.octopus-itsm.com/en/articles/musts <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p><span style="line-height: 1.6em;">This page presents the Octopus musts, which contribute to facilitate your daily work.</span></p> <h1>Useful Shortcuts</h1> <p>Keyboard shortcuts to make your life easier.</p> <ul><li>Corresponding article: <a href="https://wiki.octopus-itsm.com/en/articles/shortcut-key-octopus"><strong>Octopus Shortcut Keys</strong></a></li> </ul><h1>Tabs</h1> <p>Function allowing fixing, moving or closing tabs.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 01 May 2015 19:12:05 +0000 cdutremble 780 at https://wiki.octopus-itsm.com Role Management https://wiki.octopus-itsm.com/en/articles/role-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>In the past, the access level of an Octopus user was determined by the selection of permissions from a list of all the permissions available. The modification of the permissions had to be done manually for each Octopus user.&nbsp;</p> <p>From version 3.8 and beyond, we are introducing the notion of&nbsp;roles that will facilitate and improve the access management of Octopus and ensure the security level. Each role contains its own permissions and the Octopus users have one or more roles that automatically inherit the sum of the permissions from each role.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 17 Jul 2014 17:19:32 +0000 Nasselin 576 at https://wiki.octopus-itsm.com User Management https://wiki.octopus-itsm.com/en/articles/user-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>This article describes the User Management Module, the information that you need to configure for a basic use of Octopus, as well as the configuration for a more complete use of Octopus.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 08 Jul 2014 16:49:40 +0000 Nasselin 543 at https://wiki.octopus-itsm.com Activities in Octopus https://wiki.octopus-itsm.com/en/articles/activities-octopus <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>In Octopus the work done by Octopus users, approvers and external users is done within activities.</p> <p>This is an essential part of Octopus and this article describes how it works and the different modes of activities.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 16 Jul 2013 14:08:15 +0000 Nasselin 572 at https://wiki.octopus-itsm.com Reports and Statistics Module https://wiki.octopus-itsm.com/en/articles/reports-and-statistics-module <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Octopus offers integrated reports and statistics. This Wiki article has been designed to help you find the information.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 14 May 2012 21:38:02 +0000 Nlachapelle 602 at https://wiki.octopus-itsm.com Managing Major Incidents https://wiki.octopus-itsm.com/en/articles/managing-major-incidents <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Octopus helps managing major incident as described is this article.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 07 Sep 2011 21:35:10 +0000 Nlachapelle 721 at https://wiki.octopus-itsm.com Creation of Ad-hoc Reports https://wiki.octopus-itsm.com/en/articles/creation-ad-hoc-reports <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Creating ad-hoc&nbsp;reports with Octopus can be done in a few steps. You start by extracting the data you want in your report and then you select/customize a print format.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 12 Nov 2010 21:00:19 +0000 Nlachapelle 600 at https://wiki.octopus-itsm.com Creation of a service request https://wiki.octopus-itsm.com/en/articles/creation-service-request <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>All types of request can be created in Octopus by an assignee&nbsp;(and those designated as visible for the self-service Web application may be submitted directly by the user).</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Thu, 30 Sep 2010 15:30:02 +0000 Nlachapelle 676 at https://wiki.octopus-itsm.com