Non IT Teams https://wiki.octopus-itsm.com/en/taxonomy/term/66/all en Planned Request Management https://wiki.octopus-itsm.com/en/articles/planned-request-management <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular or variable&nbsp;basis. They can be used to manage and plan preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering&nbsp;or other teams). The requests generated from a planned request are internal to the department and cannot be queried or viewed by the end users.&nbsp;<br /> <br /> <strong>Examples:</strong></p> <ul> <li>Checking on the backups (IT)</li> <li>Checking the heating system (Building facilities)</li> <li>Preventive maintenance of a defibrillator (Biomedical)</li> </ul> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 26 Jun 2013 15:49:35 +0000 pnarbonne 605 at https://wiki.octopus-itsm.com Web Portal for building Maintenance Workers https://wiki.octopus-itsm.com/en/articles/web-portal-building-maintenance-workers <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>This simple Web application has been optimized to give workers easy and quick access to their requests.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 07 Jun 2011 20:13:36 +0000 Nlachapelle 593 at https://wiki.octopus-itsm.com