Time Zones

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Introduction

Octopus uses information from time zones to adequately present date and time on the Web portal.

 

The following fields will present data based on the user's time zone :

  • Creation date, Resolution date and dates of all activities from Incidents and SRs displayed on the Web portal
  • Start date and End date of reservations in custom forms
  • Date and Time fields presented in custom forms

 

Time Zones Configuration

Global Configuration

The time zone configuration is done through the Options menu of Octopus, near the end of section 3. The default application time zone is Eastern Standard Time (EST). Some customers could already be set in a different time zone following a changed configuration on our part.

Once the main configuration is completed, you will be able to modify the time zone of each site from the Reference Data Management menu. This allows you to indicate in which time zone the site resides.  It is not necessary to specify the time zone of each sites since they will, by default, get attributed the global configuration time zone.

Visual explanation
  • Default time zone configuration in Options menu
  • Time zone configuration for a specific site

Configuration by User

Each users inherit their time zone from their profile's site. If required, a different time zone can be assigned to them. Simply follow these steps :

  • From a user profile, the time zone is displayed below the Octopus tab.
  • From the Web portal, a user can access his time zone from his profile page.
Visual explanation
  • Time zone configuration from a user profile

  • Time zone configuration from the Web portal

Octopus Users (assignees) Time Zone Configuration

For assignees, the time zone will be detected by the Octopus application from the Windows local time zone each time the application is launched.

Therefore, it is not useful to modify an assignee's time zone since it will get replaced by Windows' at the next launch.

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