Import (DataImporter)
This article presents the information on importing spare parts to supply the CMDB with the inventory.
Importing the relationship between the users and the CI allows to add the users that use a CI. It is important to have previously added the users and the CI before doing this type of import.
Introduction
This import type is used to import activities into SRs, changes and problems.
Overview
Importing CI attributes allows to add information to CIs depending on what is important to know for a specific type.You can also identify the format that the attribute should take by adding an attribute type.
This article presents the method to import attached files associated to incidents or service requests.
This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article.
When the external support mode is activated, some fields will...
Introduction
Updating only a few requests should be done manually in Octopus, because updating with an import always has a certain level of risk.
This article presents the method to import Value Lists used in forms,CI attributes.
This article presents the method to import incident templates and service request types.
This article describes how to import attached files to be linked to CI in Octopus.
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