Import (DataImporter)

Updated date: 1 November 2017
Overview Importing CI attributes allows to add information to CIs depending on what is important to know for a specific type. The CI Types must already be imported before proceeding to this type of import.   
Updated date: 1 November 2017
This article presents the method to import attached files associated to incidents or service requests. 
Updated date: 22 October 2015
This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article. When the external support mode is activated, some fields will...
Updated date: 1 November 2017
This article presents the method to import Value Lists used in Web forms.
Updated date: 1 November 2017
This article presents the method to import incident templates and service request types. 
Updated date: 1 November 2017
This article describes how to import attached files to be linked to CI in Octopus. 
Updated date: 1 November 2017
This article explains how to proceed to import planned request.
Updated date: 1 November 2017
This article presents the method to join the CI covered by a service contract.
Updated date: 1 November 2017
This article presente the method to import the status transition used in the Change module. 
Updated date: 1 November 2017
This article presents the method to import Web forms associated to incident templates and service request types. 

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