Overview Importing CI attributes allows to add information to CIs depending on what is important to know for a specific type. The CI Types must already be imported before proceeding to this type of import.
This article presents the method to import attached files associated to incidents or service requests.
This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article. When the external support mode is activated, some fields will...
This article presents the method to import Value Lists used in Web forms.
This article presents the method to import incident templates and service request types.
This article describes how to import attached files to be linked to CI in Octopus.
This article explains how to proceed to import planned request.
This article presents the method to join the CI covered by a service contract.
This article presente the method to import the status transition used in the Change module.