Configuration

Updated date: 10 April 2017
The alternate subject configuration is done within the configuration of the SR types and incident templates, in the reference data management. It is recommended to have already structured the Custom form of your SR or incident template before you start. This will help you decide which...
Updated date: 28 July 2017
The "task" concept is applied in Octopus for service requests, changes and problems. Tasks are created to reflect the execution process ("workflow") of a service request, the steps for preparing and implementing a change and the tasks involved in analyzing a problem; in all cases, they can be...
Updated date: 25 October 2017
Octopus can connect to your centralized authentication system (Single Sign-On) to facilitate the access to the application. (Note that this authentication is only available to the hosted customers) Unique authentication works for:
Updated date: 10 April 2017
On startup, Octopus comme pre-loaded with different templates. However, some settings are specific to your organization and need to be configured before you can use the system in an efficient way. To ease the transition, we invite you to consider, in order, the following advices.
Updated date: 10 August 2017
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
Updated date: 10 April 2017
There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.
Updated date: 30 April 2017
The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company.  Hence the multiteam...
Updated date: 10 April 2017
It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module. 
Updated date: 12 July 2017
ITIL recommends that an incident priority is derived from the Impact and the Urgency, based on the context of an organization. Octopus can derive automatically an incident priority by selecting the impact and urgency of a incident.
Updated date: 10 April 2017
Octopus can send automated emails to keep the users, internal and external assignees, and more informed of different situations. Therefore it is important that the information communicated be pertinent. But as most companies have their own terms and procedures we allow the configuration of most...

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