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Introduction

Several authentication modes are available for the self-service Web application. By default, the configured mode is the Mode 1 "With password, username". To modify the authentication mode for your organization, please send us a request using http://www.octopus-itsm.com/selfservice/.

Please note that for a user to be able to log into the self-service Web application, the person must be created in Octopus as a regular user, possess a Windows username and also a valid email address to receive temporary passwords and also activities.

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"without password, mixed" (Mode 0)

Mixed because you can either connect by entering your username or your first and last name. In a case where 2 users would have the same name, the phone extension will be required. No password will be asked.

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"without password, employee number " (Mode 3)

You must connect by entering your employee number. No password will be asked.

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"without password, username" (Mode 4)

You must enter your username to connect. No password will be asked.

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"without password, first name, last name, phone extension" (Mode 5)

You must connect by entering your first/last name and your phone extension if 2 users have the same name.

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"with password, username" (Mode 1)

You must connect by entering your username. The password is required. To obtain it, you will have to click on « Subscribe to the service » the first time you access the portal. After submitting your username, the system will send you a temporary password by email that you will be able to modify after.

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"Query string" (Mode 2)

From a command line, the system can automatically pass the Windows username of the person who is connecting to the web portal. That way, if the user exists, he will directly be connected to the self-service portal without having to enter his username or password.

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"Encrypted Query string" (Mode 7)

From a command line, the system can automatically pass in an encrypted way the Windows username of the person who is connecting to the web portal. That way, if the user exists, he will directly be connected to the self-service portal without having to enter his username or password. This mode requires some programming from the customer’s end. For more information, please contact us our support team.