This section list the Service Request Type already created in the Octopus database template. Use this section to help you to configure your service requests type.
- Access
- Creation of a Network/E-mail/Application account
- Folder/file access
- Printer access
- VPN access (remote)
- Hardware
- Equipment loan
- Hardware purchase and installation
- Moving equipment
- Other hardware purchase request
- Printer purchase and installation
- Workstation purchase and installation
- Other
- All other request
- Information request
- Training
- Software
- Software installation
- Software support (Word, Excel, Outlook, etc.)
- Telephony
- Phone Moving
- Phone or voice mail configuration
- Phone Purchase and installation
- User (arrival/departure)
- New user
- Profile modification/User access
- User depature