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Welcome to Octopus Version Fall 2011 ! The Fall 2011 version contains several additions, but few changes that alter how to use the application. The arrival of this version in your team will have a very low impact and does not require much planning. This page presents the most important features of the new version.

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Incidents templates by category

Since a long time, it is possible to organize the types of SR by category in the reference data. We have extended this feature to the incident templates. The screen of incident creation now looks like the SR creation's and will contain a field "Template" and "Subject". However, for an incident, the selection of a template will remain optional.

In the self-service Web portal, the templates of incidents will be presented by category, such as types of SR.

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Web portal: Aesthetic improvements and CI search

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1. The self-service Web portal now fits to 100% of the width of your browser, i.e. it will stretch to suit your screen resolution. This can accommodate a larger number of columns.

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2. There is now a link "Display/mask" in the upper right corner to display or mask the record details.

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3. Improvement in how to enter the CI if the incident template or type of SR is configured to allow a user to choose a CI.

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Option to ignore hours of service in calculating the due date (and SLA) for a high-priority incident.

The calculation of due dates takes into account the working hours and holidays. In general, it's good: if an incident is submitted on a Friday afternoon, it's okay that the deadline is Monday. But if a major incident (Priority 1) occurs on a Friday afternoon, the due date should be calculated without considering the working hours. This option is not enabled by default.

The activation can be done using one of these 2 methods.

Whether from the menu Tools > Reference Data Management - Incident > Priorities Select the priority 1 and check the option "Do not consider service hours (24/7)".



Or from the menu Tools > Options - Resolution targets for incidents section





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Internal announcement

Octopus now allows to inform other assignees of an important situation from the internal announcement feature. If an outage happens or an important maintenance takes place, you will be able to use it to automatically notify all assignees connected to Octopus.

To display the internal announcement, select Change an internal announcement from the Tools menu.

Once the message completed, it will automatically be displayed on the screen of other Octopus users.


To disable the announcement, you simply need to delete the message.

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Improved resizing of an Octopus window

When resizing an Octopus window, each section was displayed one by one. Now, when maximizing a window, all of its content is displayed almost instaneously with no refreshes as before.

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Others changes in this version

• ADSI Reader: Added a new column to the detection (active user or not).
• Suppliers: The module Suppliers allows to set the language of the contacts to send the communication properly.
• Reports: Improvements in the display of CIs.
• Data Importer: Improved performance when importing CI relationships.

To view the complete list of other minor changes made in this version, please see Change History.