Below are the most important new features of version 2.6.
The complete list of changes is available at
Version history.
Edit Project management (change management module)
Version 2.6 is the first in a series of iterations during which major improvements will be made to the change management module.
Our objective is for you to be able to completely manage your projects using Octopus.
Figure 1 - Tasks in a change request
With this new version, you can now :
- break up your change requests into tasks;
- assign tasks to groups and technicians who will be automatically notified;
- indicate the start dates and deadline or end dates for tasks, as well as estimated times;
- indicate the dependencies between tasks;
- keep records of time put into project tasks by stakeholders;
- allow technicians to indicate the remaining time needed to finish their tasks;
- perform follow-ups on the advancement of your projects;
- and consult statistics on the change requests.
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Detailed Powerpoint presentation of the new features.
(3 MB) |
In future versions, we will improve the solution even more by adding:
- more task lists;
- the possibility to modify the drop-down lists (status, categories, impacts, etc...);
- the automation of approval workflows for change requests;
- the ability to display tasks in a "Gant" graph;
- integration with Microsoft Project to import tasks into Octopus;
- the possibility to add documentation fields for a project;
- and history of modifications.
Send us your comments !
We would appreciate your opinion on these new features, as well as any suggestions you may have to make the management of your projects even easier.
Send us your comments at support@octopus-itsm.com.
Thank you !
Edit "My tasks" view
The new view "My tasks" allows you to consult, in a single list, everything that's been assigned to you, including :
- incidents,
- service requests,
- tasks,
- problems,
- changes,
- and events.
Figure 2 - "My tasks" list
To activate the view "My tasks" type CTRL+F2 or go to "File > My tasks".
Edit Web self-service application : Entry of the affected CI by the user
The Web self-service application now allows the user to indicate the affected CI (the hardware) in the incident.
Figure 3 - Entry of affected hardware
Activation of this option is done per incident template. For each template, you have the choice to make entry of the affected CI impossible, optional, or required.
Go to "Tools > Reference data management" to review the list of incident templates. To activate this option, change the value of the field "Selection of a CI".
Edit Attachment of a screen capture in one click
The "Attached files" tabs offer a new button which allows the addition of an attached file straight from the clipboard.
Figure 3 - New button in Attached files tab
You can use this option for:
Attaching an image
- Open an application
- Type Alt+Print Screen to put an image of the application in the clipboard
- In Octopus, click the new button
=> Octopus will add the image as an attachment with file type PNG.
Attaching text
- Open an application (Word, Excel, Internet Explorer, Notepad)
- Select some text and type CTRL+C to transfer the text to the clipboard
- In Octopus, click the new button
=> Octopus will add the text as an attached document with file type RTF or TXT (depending on the format needed).