EditVersion 2.5
Presented on this page are the most important new features of version 2.5.
To see all of the changes, check the following page:
Version history.
Important change!
If you use DataImporter to synchronize your data, please read the following.
In version 2.5, we have removed several fields. Please modify your views to reflect these changes. The old field names are no longer supported. To obtain the list of renamed fields, consult the section "Certain DataImporter fields have been renamed".
Automatic addition of activities when the user responds to system-generated e-mails.
Octopus sends e-mails to the users to inform them of any progress in treating incidents and SRs (creation, assignment, resolution). If requested, Octopus also sends an e-mail when a technician adds an activity.
When the user responds to such an e-mail, Octopus can now process the reply and add it automatically as an incident activity.
To configure this option, please go to the following link and follow the instructions:
Mail integration with incidentsEditUnified search
A new search function allows you to search across all requests, no matter the type (Incident, Service request, Problem, Change, and Event).
The "General" and "Date" tabs present the common criteria :
The "Types" tab can display or perform a search. By default, the search is performed across all request types except for events.
To start the search function, go to "Tools > Search" or type Ctrl+Shift+F.
EditCertain DataImporter fields have been renamed
Over time, the names of certain fields have changed in Octopus.
Up until this version, the DataImporter module still used the old field names.
In this version, the field names supported by DataImporter have been revised.
The old field names are no longer supported.
If you use DataImporter, you need to check your views and correct the field names.
For the list of changes, consult this page :
Changes to DataImporter fields