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Below are the most important new features of version 2.15.

The complete list of changes is available at Version history.

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Display an announcement onto the self-service web application

You can now place an announcement on the homepage of the Open Web Application Service. You can use this function to display messages about known outages or periods of future maintenance.

For example, setting this listing:



The Web page will display:



To configure the announcement, go to Tools -> Self Service Web application announcement

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General improvements to the Self Service Web Application

• Better performance
• Improvements to the sessions management
• Better disposition
• Support sorting lists

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Event Handling in Web Tech

The Web application for technicians can now handle events. Technicians can then take charge and resolve events quickly through the simplified interface