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Below are the most important new features of version 2.11 and 2.12, which will be delivered in a single version (2.12).

The complete list of changes is available at Version history.

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Support of SLA by Site

Octopus now allows you to control the SLA by site. For example, it is possible to indicate an incident Priority Normal with an SLA of 8 hours for the site "Head Office" and indicate an SLA of 16 hours for other sites as satellite buildings.

In a context of external support, this same option can be used to designate different SLA for each customer.


To configure the SLA by site, use the new tab "SLA" from the form Site (available in Tools > Reference data management).

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Concept of team managers

With Octopus you can now define a team "manager". A team manager is a Octopus user with visibility on the activities of a group (he/she can see the requests and statistics), but it does not appear as a technician who can be assigned to a request.


To define a team manager, use the new tab "Managers' from the groupe form (available in Tools > Reference data management).

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New options about the scope of SLA notifications can control who will be notified

This new notification allows managers and supervisors to be notified automatically when a high priority incident/SR is created in the system.

To enable this notification, go to File > My notification preferences and subscribe to the notification called "High priority Incident / SR".