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Version 3.0 Summer 2010
Version 2.16
Version 2.15
Version 2.14
Version 2.13
Version 2.11/ 2.12
Version 2.10
Version 2.9
Version 2.8
Version 2.7
Version 2.6
Version 2.5

Version 3.0 Summer 2010

General: New module "Home" listing incidents/SR and tasks
General: Quick search in "Home" looks in all fields
General: Advanced Search has its own icon
General: New SLA colour display
General: Response SLA now available
General: Variable {5} "Resolution activity" added in the template email sent at resolution.
Incident/SR: Automated tasks in SR
Incident/SR: New list "To Take assignment"
Incident/SR: Activities can be sent to multiple recipients
Incident/SR: Activities can now have included attachments
Incident/SR: Dedicated icon for "Public and email" function
Web: Visualization of activity attachments over the web portal

Incident: Adding an icon to an activity where an email has been sent
Web: Visual identification of fields
Web: The user can view the files submitted via the web portal
Web: Support for custom fields by type of template or SR
General: Ability to define "sub-sites"
New permissions:
- The user can change the opening date of incident / SR
- The user can see the problems
- User can view the changes

General: Technical improvements
Web: End use can add a attachment when sending a message
General: Timesheet report can be run for multiple people at a time
Data Importer: Support for new CI fields such as "Warranty type" and "Financing source"

General: Support SLA by Site
General: Concept of team manager
General: New options on the scope of SLA notification can control who is notified
Incidents /SR: Managing Service Requests prices
My tasks: Printing tasks
My tasks: New list "Tasks to assign" in the module "My tasks"
My tasks: "CI" column now avalaible in the list "My tasks"
My tasks: "My tasks" list includes events
Change: "CI" column now avalaible in the list of change
Change: Quick search of change includes tasks and activities
Web Tech: List "New" added
WMI: Scan of multiple hard drives
ADSI: New parameter (/NoStatusUpdate)to ADSIReaderApp.exe: not change the state of CI.

Incident: Impact of incident derived form the affected service if no CI in cause is specified.
Incident / SR: Automatic assignment of requests based on the SR type or incident template
Incident / SR: New notification: High priority Incidents/SR
Incident / SR: Notifications based on request priority
Change: New "additional costs" in a change
Users: New VIP User concept
My tasks: SLA colors visible in My tasks
Web: Types of SR per site
Web: "External Support" mode allows hiding the "Change user" option in the web application.

General: New "Scheduled jobs" module.
Change: Change report includes tasks and activities.
Incident/SR: Hyperlink on each CI in the incident creation form to view the detail of a CI.
Incident/SR: Multiple Service Desks support
Incident/SR: New notification when a user adds an activity to a request that is not assigned.
Incident/SR: Non-blocking incident creation form.
Incident/SR: New option to mark activities as "Public" by default.
Web Tech: New permission to control who can access the "open incidents" list.
User: New option to change de default view (My Incidents or My Tasks).
Configuration: New action to duplicate CIs
Configuration: Find CIs from configuration attributes
Configuration: New action "Modify CI" replaces "Change type" and offers more options.
Configuration: New field to indicate whether or not a CI Type supports WMI
Supplier: New action to "Merge" suppliers
Contracts: New action to renew a contract
Parts: New action to delete a task

General: Timesheet report includes activities of all type (incidents, SR, problems, changes, events, tasks).
Incidents / SR: New layout for SR creation form
Incidents / SR: New SR types classification system
Incidents / SR: Advanced search supports searching by Incident Source
Configuration: TCO of a CI includes costs associated with installed applications.
Configuration: More fields are available in CIs lists.
Configuration: New field: "Warranty Type".
Configuration: New field: "Retire Date".
Configuration: ADSI: Field mapping file supports Site mapping
User: Improvements to the list of CIs related to a user
User: New permissions to control who can modify user records.

General: Automation of the download of the Octopus database.
General: The "Notes" tab displays an icon if there are entry notes.
Incidents / SR: During the creation of an incident/SR, view of the number of open requests for the CI and the user.
Incidents / SR: Addition of an option to control how the system treats the case where a technician resolves an incident already assigned to another user.
Incidents / SR: New columns concerning the "CI in cause" are available in the lists of incidents.
Problem: Addition of the editing zone (preview) in the lists of problems.
Change: Addition of the editing zone (preview) in the lists of changes.
Change: Moving a task using CTRL+Up and CTRL+Dn.
Event: Addition of the editing zone (preview) in the lists of events.
Configuration: Visual indicator to advise the user that the CI is under warranty.
Configuration: Management of CIs of the type Document.
Configuration: Active Directory synchronization recognizes renamed PCs.
Configuration: Improvements to the calculation of TCO and deferred calculations.
User: Permission to deactivate e-mail notifications for a particular user.
User: Addition of a user merger feature.

General: "My tasks" view
General: Adding attached files directly from the clipboard
General: Local field is now a text field (instead of a list of values associated with the site)
General: Management of funding sources in the reference data.
Problem: Addition of statistics for problems
Configuration: Advanced search for CI by order number
Configuration: New WMI attribute: network connection speed
Configuration: WMI: "Hard drive" attribute now reports the size of the drive instead of the size of the first partition.
Change: Major modifications to change management (see Notes for version 2.6)
Change: Addition of the field "Communication plan"
Change: Editing of the documentation fields in the change form.
Web self-service: Entry of the affected CI by the user
Web self-service: New authentication method: Employee number

General: Unified search.
Incident: Assigned technician is notified when another technician adds an activity to one of his/her incidents.
Incident: Meeting notifications: invitation, change, reminder.
Incident: Meeting view in the incident form.
Incident: Automatic addition of activities when the user responds to system-generated e-mails.
Configuration: Addition of the columns "Total maintenance cost" and "Total cost of ownership" in the CI lists.
Configuration: Ajout de l'historique des événements dans l'onglet "Requêtes" d'un CI. Addition of the event history in the "Requests" tab for a CI.
User: New permission: The user can modify an external labor activity entered by another user.
User: Nouvelle permission: The user can see the calendar for all the technicians.
Part: Addition of the field "Manufacturer part number".
DataImporter: Rename several fields that have changed over time.
DataImporter: Support the deletion of relationships in a CI relationship source.