Version history

Version 2.8

• General : Timesheet report includes activities of all type (incidents, SR, problems, changes, events, tasks).
• Incidents / SR : New layout for SR creation form
• Incidents / SR : New SR types classification system
• Incidents / SR : Advanced search supports searching by Incident Source
• Configuration : TCO of a CI includes costs associated with installed applications.
• Configuration : More fields are available in CIs lists.
• Configuration : New field: "Warranty Type".
• Configuration : New field: "Retire Date".
• Configuration : ADSI : Field mapping file supports Site mapping
• User : Improvements to the list of CIs related to a user
• User : New permissions to control who can modify user records.

Version 2.7

• General : Automation of the download of the Octopus database.
• General : The "Notes" tab displays an icon if there are entry notes.
• Incidents / SR : During the creation of an incident/SR, view of the number of open requests for the CI and the user.
• Incidents / SR : Addition of an option to control how the system treats the case where a technician resolves an incident already assigned to another user.
• Incidents / SR : New columns concerning the "CI in cause" are available in the lists of incidents.
• Problem : Addition of the editing zone (preview) in the lists of problems.
• Change : Addition of the editing zone (preview) in the lists of changes.
• Change : Moving a task using CTRL+Up and CTRL+Dn.
• Event : Addition of the editing zone (preview) in the lists of events.
• Configuration : Visual indicator to advise the user that the CI is under warranty.
• Configuration : Management of CIs of the type Document.
• Configuration : Active Directory synchronization recognizes renamed PCs.
• Configuration : Improvements to the calculation of TCO and deferred calculations.
• User : Permission to deactivate e-mail notifications for a particular user.
• User : Addition of a user merger feature.

Version 2.6

• General : "My tasks" view
• General : Adding attached files directly from the clipboard
• General : Local field is now a text field (instead of a list of values associated with the site)
• General : Management of funding sources in the reference data.
• Problem : Addition of statistics for problems
• Configuration : Advanced search for CI by order number
• Configuration : New WMI attribute: network connection speed
• Configuration : WMI : "Hard drive" attribute now reports the size of the drive instead of the size of the first partition.
• Change : Major modifications to change management (see Notes for version 2.6)
• Change : Addition of the field "Communication plan"
• Change : Editing of the documentation fields in the change form.
• Web self-service : Entry of the affected CI by the user
• Web self-service : New authentication method : Employee number

Version 2.5

• General : Unified search.
• Incident : Assigned technician is notified when another technician adds an activity to one of his/her incidents.
• Incident : Meeting notifications : invitation, change, reminder.
• Incident : Meeting view in the incident form.
• Incident : Automatic addition of activities when the user responds to system-generated e-mails.
• Configuration : Addition of the columns "Total maintenance cost" and "Total cost of ownership" in the CI lists.
• Configuration : Ajout de l'historique des événements dans l'onglet "Requêtes" d'un CI. Addition of the event history in the "Requests" tab for a CI.
• User : New permission : The user can modify an external labor activity entered by another user.
• User : Nouvelle permission : The user can see the calendar for all the technicians.
• Part : Addition of the field "Manufacturer part number".
• DataImporter : Rename several fields that have changed over time.
• DataImporter : Support the deletion of relationships in a CI relationship source.