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Edit
- General: Improved resizing of an Octopus window.
- General: Internal announcement: Allows to inform other assignees of an important situation.
- Web Portal: The self-service Web portal now fits to 100% the width of your browser.
- Web Portal: Link "Display/Mask" in the upper right corner to display or mask record details.
- Web Portal: Improvement in how to enter the CI if the incident template or type of SR is configured to allow a user to choose a CI.
- Incident: Templates by category
- Configuration: SLA calculation: Now it is possible to ignore the business hours to calculate the due date for a high-priority incident.
- ADSI Reader: Added a new column to the detection (active user or not).
- Suppliers: The module Suppliers allows to set the language of the contacts to send the communication properly.
- Reports: Improvements in the display of CIs.
- Data Importer: Improved performance when importing CI relationships.
- Reports: Improvements in the display of CIs.
Edit- General: Each team can now have their own network folder path to host their attached files.
- General: More standard password policy.
- Activities: Sending an activity by email, selecting an activity type and on-site visit are available in all modules and tasks.
- Problems: Add a task (like in SRs and Changes).
- Configuration: Better license management made possible by the "Product name" concept.
- List: Improved contextual menu
- WebTech: Can see attached files in all requests.
- Events: Attached files are now supported.
- Mail Integration: Now displays in requests and work breakdown the recipients in carbon copy (CC).
- Mail Integration: Incidents created by Mail Integration can be automatically assigned to specific groups.
- Data Importer: Import of attached files in a CI and activities in Incidents/SR are now supported.
Edit- List: Possibility for a List Administrator to modify the default lists layout for all users (and for lists displayed in the lists menu as well).
- List: All 'Date' fields have been renamed to 'Date of' to facilitate the search.
- List: CTRL + SHIFT + C and CTRL + SHIFT + V to copy/paste the list layout from one to another.
- General: An advanced search available in all modules.
- General: Reminders will appear in red. Just like the SLA, the first column of the list will be red to indicate there's a reminder that is due.
- Incident/SR: We can assign a priority by default to an SR created on the Web Portal.
- Incident/SR: The SLA counter from the main screen stops at the resolution, not at the closure of a ticket.
- CI : An attribute can support up to 2000 characters.
- Supplier/Contact: The contact tab (in the supplier module) displays the entries in list mode (and not in 'card view' mode); it can easily be printed
- WebTech: Web application for assignees can remember the credentials of the last person to log in.
- WebTech: The Group column has been added in the 'New' and 'Open' lists.
- Data Importer: Supports import of several types of CIs, even if the fields and attributes are different from a CI type to another.
- Data Importer: Import of sub-sites (2nd level only) for CIs and Users.
- Data Importer: The following imports are now possible:
- Lease contracts and import of CI related to lease contracts;
- Service Requests;
- Attached files for incident/SR and for CIs;
- Suppliers.
- Mail Integration: New parameter /LogFile to customize the location of log files.
Edit- General: Clearer message with concurrency errors
- General: Password policy for Octopus users account
- General: "Site" field now appears as a scroll list, no matter if it's been configured as optional or mandatory.
- General: A new list "Major incidents" (priority 1 incidents) has been added in the "Home" module and "Incidents/SR"
- Incident/SR: Multiple users (new Users tab)
- Incident/SR: Cancel action, with the reason "Duplicate", allows the automatic association of canceled incidents with the main one
- Incident/SR: Easier navigation in Activity Journal and displaying of first lines only
- Incident/SR: "Category", "Sub-category" and "CI" fields to be filled at resolution when mandatory
- Incident/SR: When an incident/SR is canceled, the required fields do not need to be completed anymore
- Web: Option to publish all major incidents for all users
- Web: Improvement of custom fields (headers to regroup fields together, new type of field "Date" and personalized instructions for each field)
- Reports: new statistics for SR categories
Edit- General: New module "Home" listing incidents/SR and tasks
- General: Quick search in "Home" looks in all fields
- General: Advanced Search has its own icon
- General: New SLA colour display
- General: Response SLA now available
- General: Variable {5} "Resolution activity" added in the template email sent at resolution.
- Incident/SR: Automated tasks in SR
- Incident/SR: New list "To Take assignment"
- Incident/SR: Activities can be sent to multiple recipients
- Incident/SR: Activities can now have included attachments
- Incident/SR: Dedicated icon for "Public and email" function
- Web: Visualization of activity attachments over the web portal
Edit- Incident: Adding an icon to an activity where an email has been sent
- Web: Visual identification of fields
- Web: The user can view the files submitted via the web portal
- Web: Support for custom fields by type of template or SR
- General: Ability to define "sub-sites"
- New permissions:
- The user can change the opening date of incident / SR
- The user can see the problems
- User can view the changes
Edit- General: Technical improvements
- Web: Announcements on Self Service Web Portal
- Web: Sort on columns
- Web: Event management in Web Tech
- Users: Possibility to convert Octopus users (technician) into regular users.
- ADSI: New parameter to import only active employees.
Edit Version 2.14
- General: Technical improvements
- Web: End use can add a attachment when sending a message
- General: Timesheet report can be run for multiple people at a time
- Data Importer: Support for new CI fields such as "Warranty type" and "Financing source"
Edit Version 2.13
- General: Technical improvements
- CI: Simplified printing of document CI
- Users: New permission: "User can delete a CI"
Edit Version 2.11/ 2.12
- General: Support SLA by Site
- General: Concept of team manager
- General: New options on the scope of SLA notification can control who is notified
- Incidents /SR: Managing Service Requests prices
- My tasks: Printing tasks
- My tasks: New list "Tasks to assign" in the module "My tasks"
- My tasks: "CI" column now available in the list "My tasks"
- My tasks: "My tasks" list includes events
- Change: "CI" column now available in the list of change
- Change: Quick search of change includes tasks and activities
- Web Tech: List "New" added
- WMI: Scan of multiple hard drives
- ADSI: New parameter (/NoStatusUpdate)to ADSIReaderApp.exe: not change the state of CI.
Edit Version 2.10
- Incident: Impact of incident derived form the affected service if no CI in cause is specified.
- Incident / SR: Automatic assignment of requests based on the SR type or incident template
- Incident / SR: New notification: High priority Incidents/SR
- Incident / SR: Notifications based on request priority
- Change: New "additional costs" in a change
- Users: New VIP User concept
- My tasks: SLA colors visible in My tasks
- Web: Types of SR per site
- Web: "External Support" mode allows hiding the "Change user" option in the web application.
Edit Version 2.9
- General: New "Scheduled jobs" module.
- Change: Change report includes tasks and activities.
- Incident/SR: Hyperlink on each CI in the incident creation form to view the detail of a CI.
- Incident/SR: Multiple Service Desks support
- Incident/SR: New notification when a user adds an activity to a request that is not assigned.
- Incident/SR: Non-blocking incident creation form.
- Incident/SR: New option to mark activities as "Public" by default.
- Web Tech: New permission to control who can access the "open incidents" list.
- User: New option to change de default view (My Incidents or My Tasks).
- Configuration: New action to duplicate CIs
- Configuration: Find CIs from configuration attributes
- Configuration: New action "Modify CI" replaces "Change type" and offers more options.
- Configuration: New field to indicate whether or not a CI Type supports WMI
- Supplier: New action to "Merge" suppliers
- Contracts: New action to renew a contract
- Parts: New action to delete a task
Edit Version 2.8
- General: Timesheet report includes activities of all type (incidents, SR, problems, changes, events, tasks).
- Incidents / SR: New layout for SR creation form
- Incidents / SR: New SR types classification system
- Incidents / SR: Advanced search supports searching by Incident Source
- Configuration: TCO of a CI includes costs associated with installed applications.
- Configuration: More fields are available in CIs lists.
- Configuration: New field: "Warranty Type".
- Configuration: New field: "Retire Date".
- Configuration: ADSI: Field mapping file supports Site mapping
- User: Improvements to the list of CIs related to a user
- User: New permissions to control who can modify user records.
Edit Version 2.7
- General: Automation of the download of the Octopus database.
- General: The "Notes" tab displays an icon if there are entry notes.
- Incidents / SR: During the creation of an incident/SR, view of the number of open requests for the CI and the user.
- Incidents / SR: Addition of an option to control how the system treats the case where a technician resolves an incident already assigned to another user.
- Incidents / SR: New columns concerning the "CI in cause" are available in the lists of incidents.
- Problem: Addition of the editing zone (preview) in the lists of problems.
- Change: Addition of the editing zone (preview) in the lists of changes.
- Change: Moving a task using CTRL+Up and CTRL+Dn.
- Event: Addition of the editing zone (preview) in the lists of events.
- Configuration: Visual indicator to advise the user that the CI is under warranty.
- Configuration: Management of CIs of the type Document.
- Configuration: Active Directory synchronization recognizes renamed PCs.
- Configuration: Improvements to the calculation of TCO and deferred calculations.
- User: Permission to deactivate e-mail notifications for a particular user.
- User: Addition of a user merger feature.
Edit Version 2.6
- General: "My tasks" view
- General: Adding attached files directly from the clipboard
- General: Local field is now a text field (instead of a list of values associated with the site)
- General: Management of funding sources in the reference data.
- Problem: Addition of statistics for problems
- Configuration: Advanced search for CI by order number
- Configuration: New WMI attribute: network connection speed
- Configuration: WMI: "Hard drive" attribute now reports the size of the drive instead of the size of the first partition.
- Change: Major modifications to change management (see Notes for version 2.6)
- Change: Addition of the field "Communication plan"
- Change: Editing of the documentation fields in the change form.
- Web self-service: Entry of the affected CI by the user
- Web self-service: New authentication method: Employee number
Edit Version 2.5
- General: Unified search.
- Incident: Assigned technician is notified when another technician adds an activity to one of his/her incidents.
- Incident: Meeting notifications: invitation, change, reminder.
- Incident: Meeting view in the incident form.
- Incident: Automatic addition of activities when the user responds to system-generated e-mails.
- Configuration: Addition of the columns "Total maintenance cost" and "Total cost of ownership" in the CI lists.
- Configuration: Addition of the event history in the "Requests" tab for a CI.
- User: New permission: The user can modify an external labor activity entered by another user.
- User: New permission: The user can see the calendar for all the technicians.
- Part: Addition of the field "Manufacturer part number".
- DataImporter: Rename several fields that have changed over time.
- DataImporter: Support the deletion of relationships in a CI relationship source.