Version history

Version 3.0 Summer 2010

• General: New module "Home" listing incidents/SR and tasks
• General: Quick search in "Home" looks in all fields
• General: Advanced Search has its own icon
• General: New SLA colour display
• General: Response SLA now available
• General: Variable {5} "Resolution activity" added in the template email sent at resolution.
• Incident/SR: Automated tasks in SR
• Incident/SR: New list "To Take assignment"
• Incident/SR: Activities can be sent to multiple recipients
• Incident/SR: Activities can now have included attachments
• Incident/SR: Dedicated icon for "Public and email" function
• Web: Visualization of activity attachments over the web portal

Version 2.16

• Incident: Adding an icon to an activity where an email has been sent
• Web: Visual identification of fields
• Web: The user can view the files submitted via the web portal
• Web: Support for custom fields by type of template or SR
• General: Ability to define "sub-sites"
• New permissions:
  • The user can change the opening date of incident / SR
  • The user can see the problems
  • User can view the changes

Version 2.15

• General: Technical improvements
• Web: Announcements on Self Service Web Portal
• Web: Sort on columns
• Web: Event management in Web Tech
• Users: Possibility to convert Octopus users (technician) into regular users.
• ADSI: New parameter to import only active employees.

Version 2.14

• General: Technical improvements
• Web: End use can add a attachment when sending a message
• General: Timesheet report can be run for multiple people at a time
• Data Importer: Support for new CI fields such as "Warranty type" and "Financing source"

Version 2.13

• General: Technical improvements
• CI: Simplified printing of document CI
• Users: New permission: "User can delete a CI"

Version 2.11/ 2.12

• General: Support SLA by Site
• General: Concept of team manager
• General: New options on the scope of SLA notification can control who is notified
• Incidents /SR: Managing Service Requests prices
• My tasks: Printing tasks
• My tasks: New list "Tasks to assign" in the module "My tasks"
• My tasks: "CI" column now avalaible in the list "My tasks"
• My tasks: "My tasks" list includes events
• Change: "CI" column now avalaible in the list of change
• Change: Quick search of change includes tasks and activities
• Web Tech: List "New" added
• WMI: Scan of multiple hard drives
• ADSI: New parameter (/NoStatusUpdate)to ADSIReaderApp.exe: not change the state of CI.

Version 2.10

• Incident: Impact of incident derived form the affected service if no CI in cause is specified.
• Incident / SR: Automatic assignment of requests based on the SR type or incident template
• Incident / SR: New notification: High priority Incidents/SR
• Incident / SR: Notifications based on request priority
• Change: New "additional costs" in a change
• Users: New VIP User concept
• My tasks: SLA colors visible in My tasks
• Web: Types of SR per site
• Web: "External Support" mode allows hiding the "Change user" option in the web application.

Version 2.9

• General: New "Scheduled jobs" module.
• Change: Change report includes tasks and activities.
• Incident/SR: Hyperlink on each CI in the incident creation form to view the detail of a CI.
• Incident/SR: Multiple Service Desks support
• Incident/SR: New notification when a user adds an activity to a request that is not assigned.
• Incident/SR: Non-blocking incident creation form.
• Incident/SR: New option to mark activities as "Public" by default.
• Web Tech: New permission to control who can access the "open incidents" list.
• User: New option to change de default view (My Incidents or My Tasks).
• Configuration: New action to duplicate CIs
• Configuration: Find CIs from configuration attributes
• Configuration: New action "Modify CI" replaces "Change type" and offers more options.
• Configuration: New field to indicate whether or not a CI Type supports WMI
• Supplier: New action to "Merge" suppliers
• Contracts: New action to renew a contract
• Parts: New action to delete a task

Version 2.8

• General: Timesheet report includes activities of all type (incidents, SR, problems, changes, events, tasks).
• Incidents / SR: New layout for SR creation form
• Incidents / SR: New SR types classification system
• Incidents / SR: Advanced search supports searching by Incident Source
• Configuration: TCO of a CI includes costs associated with installed applications.
• Configuration: More fields are available in CIs lists.
• Configuration: New field: "Warranty Type".
• Configuration: New field: "Retire Date".
• Configuration: ADSI: Field mapping file supports Site mapping
• User: Improvements to the list of CIs related to a user
• User: New permissions to control who can modify user records.

Version 2.7

• General: Automation of the download of the Octopus database.
• General: The "Notes" tab displays an icon if there are entry notes.
• Incidents / SR: During the creation of an incident/SR, view of the number of open requests for the CI and the user.
• Incidents / SR: Addition of an option to control how the system treats the case where a technician resolves an incident already assigned to another user.
• Incidents / SR: New columns concerning the "CI in cause" are available in the lists of incidents.
• Problem: Addition of the editing zone (preview) in the lists of problems.
• Change: Addition of the editing zone (preview) in the lists of changes.
• Change: Moving a task using CTRL+Up and CTRL+Dn.
• Event: Addition of the editing zone (preview) in the lists of events.
• Configuration: Visual indicator to advise the user that the CI is under warranty.
• Configuration: Management of CIs of the type Document.
• Configuration: Active Directory synchronization recognizes renamed PCs.
• Configuration: Improvements to the calculation of TCO and deferred calculations.
• User: Permission to deactivate e-mail notifications for a particular user.
• User: Addition of a user merger feature.

Version 2.6

• General: "My tasks" view
• General: Adding attached files directly from the clipboard
• General: Local field is now a text field (instead of a list of values associated with the site)
• General: Management of funding sources in the reference data.
• Problem: Addition of statistics for problems
• Configuration: Advanced search for CI by order number
• Configuration: New WMI attribute: network connection speed
• Configuration: WMI: "Hard drive" attribute now reports the size of the drive instead of the size of the first partition.
• Change: Major modifications to change management (see Notes for version 2.6)
• Change: Addition of the field "Communication plan"
• Change: Editing of the documentation fields in the change form.
• Web self-service: Entry of the affected CI by the user
• Web self-service: New authentication method: Employee number

Version 2.5

• General: Unified search.
• Incident: Assigned technician is notified when another technician adds an activity to one of his/her incidents.
• Incident: Meeting notifications: invitation, change, reminder.
• Incident: Meeting view in the incident form.
• Incident: Automatic addition of activities when the user responds to system-generated e-mails.
• Configuration: Addition of the columns "Total maintenance cost" and "Total cost of ownership" in the CI lists.
• Configuration: Ajout de l'historique des événements dans l'onglet "Requêtes" d'un CI. Addition of the event history in the "Requests" tab for a CI.
• User: New permission: The user can modify an external labor activity entered by another user.
• User: Nouvelle permission: The user can see the calendar for all the technicians.
• Part: Addition of the field "Manufacturer part number".
• DataImporter: Rename several fields that have changed over time.
• DataImporter: Support the deletion of relationships in a CI relationship source.