This section list the Categories, subcategories and incident templates already created in the Octopus database template.
Use this section to help you to configure your incident templates.
EditCategoy / Subcategory
- Hardware
- To be classified
- Computer failure
- Configuration
- Device failure
- Fuser
- Insufficient memory
- Printer failure
- Other
- Usage
- Printing
- To be classified
- Configuration
- Other
- Paper jam
- Usage
- Security & Access
- To be classified
- Forgotten password/Account locked
- Network/Internet access
- Other
- Remote Access (VPN)
- Rights and access files
- Software
- To be classified
- Configuration
- Dysfunction
- Other
- Use
- Telephony
- To be classified
- Configuration
- Failure
- Forgotten password/Locked voicemail
- Other
- Use
You need to use the category and subcategory
To be classified when this fields are required.
The category
Other must be available for each category and you need to manage this on a regular basis. If you have more than 15% Other, you may be need to add a new category or verify if the incidents are properly categorized.
EditIncident Templates
- Locked account/Password forgotten
- Computer problem
- Access problem (network/Internet/VPN)
- Printer problem
- Software problem
- All other problems